Assistant in Training

The Buckle, Inc.; Saint Cloud (MN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an enthusiastic Assistant in Training to provide exceptional guest service and assist in sales and merchandising tasks. This role offers a unique opportunity to work closely with store management, develop sales strategies, and lead a team in creating an enjoyable shopping experience. The ideal candidate will thrive in a dynamic environment, demonstrating a passion for customer service and product knowledge. If you're eager to grow your career in retail and make a positive impact, this position is perfect for you.

Qualifications

• Ability to provide legendary service to guests.
• Strong communication and interpersonal skills.
• Eager to learn and adapt in a fast-paced environment.

Responsibilities

• Greet guests and provide exceptional customer service.
• Assist in sales generation and merchandising tasks.
• Train and motivate teammates while supporting store management.

Skills

Customer Service

Sales Techniques

Product Knowledge

Team Leadership

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

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Summary

The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager Position is a progression from the AIT position and therefore includes additional high level duties that are specific to that position, though the majority of job duties and responsibilities are shared.

Essential Duties And Responsibilities

This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest
• Eager and assertive to answer questions regarding the store and its merchandise
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
• Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience
• Demonstrate product utilizing product knowledge and sales education, sharing that knowledge with Team
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Remain consistent on personal sales, and look for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG)
• Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management
• Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area
• Know all exchange and return procedures for Guests and turn into a showmanship opportunity
• Use the Sales Presentation Guide (SPG) daily to accomplish goals
• Meet or exceed performance standards in Buckle business builders and guest loyalty programs
• Expand Guest selection through inventory management tools and apps
• Develop and maintain good Guest relationships to build a client-based business
• Lead by example with showmanship, customer service, and attentiveness
• Recognize and communicate Guest Levels with the Team
• Ask business-driven and showmanship questions regularly to Manager and Team
• Be coachable; welcome feedback to improve sales presentations
• Perform leadership actions and maintain high standards at all times
• Plan sales goals with Store Manager
• Demonstrate ownership of store’s sales performance
• Show passion for product education and showmanship to drive results