Assistant Housekeeping Manager

Courtyard/Residence Inn, Las Colinas; Irving (TX); Presencial; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

Courtyard/Residence Inn, Las Colinas in Irving, Texas, seeks an Assistant Housekeeping Manager to oversee guest room cleanliness, common areas, and back-of-house operations. You will supervise room attendants, laundry staff, and housepersons, ensuring brand standards and labor goals are met.

The role includes training staff, supporting hiring, and enforcing safety with PPE and SDS. You will coordinate deep cleaning, inventory, and effective communication across departments.

Qualificações

• 1–3 years of housekeeping-related experience in a hotel or similar.
• Proficient with MS Office (Outlook, Word, Excel).
• Ability to communicate clearly verbally and in writing.
• Experience managing a team.

Responsabilidades

• Schedule and direct the work of team members.
• Ensure processes and policies are communicated and followed by the team.
• Train new housekeeping employees and document training.
• Coordinate deep cleaning programs to meet brand standards.
• Maintain cleanliness of guest rooms, corridors, public areas, and back-of-house areas.
• Review guest arrival reports and accommodate special requests.
• Collaborate with maintenance to address safety and maintenance concerns.
• Manage inventory and PPE usage per SDS requirements.
• Enter accurate room status in the property management system.
• Adapt staffing to occupancy and workload demands.
• Handle lost and found processes and safety procedures.
• Assist other departments and maintain good working relationships.

Conhecimentos

MS Office

Team management

Communication

Scheduling

Training

Ferramentas

Property management system

Descrição da oferta de emprego

Assistant Housekeeping Manager

Courtyard/Residence Inn, Las Colinas Irving, Texas, United States

About this position

The Housekeeping Manager will be responsible for maintaining the cleanliness of guestrooms, guest common areas, and back of house areas according to company and brand standards. They will manage the daily operations of the housekeeping and laundry teams while adhering to operating standards. Responsible for directing and inspecting the work of room attendants, laundry attendants, housepersons, and other assigned positions to ensure high levels of cleanliness standards and labor metrics are achieved.

The Assistant Housekeeping Manager may participate in the hiring and selection process of new housekeeping staff. They will be responsible for training all housekeeping employees. They may participate in the annual review performance review process and discipline documentation when required. They may create and track incentive programs for housekeeping employees. They will ensure all equipment is in working order and team members are properly trained to use equipment and chemicals and departmental processes to ensure a safe and efficient working environment.

• Schedule and direct the work of team members.
• Ensure processes and policies are communicated and team members follow them.
• Ensure new team members are trained properly, and all training is documented appropriately to ensure safe and proper utilization of chemicals and equipment. Ensure team members adhere to precautions and use personal protective equipment (PPE) for all chemicals as outlined on Safety Data Sheets (SDS).
• Coordinate deep cleaning program to ensure all guest rooms receive a deep clean based on company or brand standards.
• Responsible for the cleanliness of guest rooms, corridors, guest common areas and heart of the house areas through daily visual inspection and property walks.
• Review guest arrival reports to ensure special requests are accommodated.
• Proactively work with maintenance team to report and correct maintenance and safety concerns.
• May participate in monthly inventory of linens, terry, and other supplies.
• Ensure accurate room status information is entered in the property management system
• Manage scheduling and work of team members to ensure productivity levels are achieved.
• Maybe required to perform work of direct reports during time of extreme occupancy.
• Manage lost and found process for hotel
• Ensure all safety training is complete. Ensure employees adhere to precautions and use personal protective equipment (PPE) for all chemicals as outlined on Safety Data Sheets (SDS).
• Comply with hotel security, fire regulations and all health and safety legislation.
• Assist other departments wherever necessary and maintain good working relationships.
• Other duties as assigned by management.

Requirements

Job Requirements:

• 1-3 years of housekeeping related experience in a hotel environment or similar.
• Knowledge of MS office products (Outlook, Word, Excel)
• Ability to communicate clearly verbally and in writing.
• Ability to work varied schedule as necessary including weekends and holidays.
• Previous experience managing a team.

Physical Requirements:

• Must tolerate prolonged periods of standing, walking; occasional kneeling, bending, stooping, and climbing stairs.
• Must tolerate exposure to cleaning solutions.
• Must be able to push/pull up to 75 pounds, lift and carry up to 25 lbs.
• Must be able to visually inspect guest rooms and public areas to ensure adherence to standards.