Assistant Housekeeping Manager

Four Seasons Hotels Limited; Boston (MA); Presencial; USD 77.000 - 82.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental and Vision Insurance

401(k) Retirement Plan

Employee Travel program

Complimentary daily Employee Meals

Discounted Parking and Public Transit

Complimentary Laundry

Paid Time Off

Descripción de la vacante

Four Seasons Hotel One Dalton Street, Boston is seeking a Housekeeping Assistant Manager. You will lead day-to-day housekeeping operations, manage schedules, and supervise staff to ensure rooms and public areas meet Four Seasons standards.

The role requires hands-on leadership, strong communication, and experience in a unionized environment. English fluency and a hospitality background are essential.

Formación

• Progressive managerial or supervisory experience in a luxury hotel.
• Experience in Housekeeping and managing multiple tasks.
• Excellent English written and verbal communication.

Responsabilidades

• Lead day-to-day Housekeeping operations and manage schedules.
• Train and supervise housekeeping staff and coordinate with Front Office.
• Ensure guest accommodations meet Four Seasons standards.

Conocimientos

Leadership

Interpersonal skills

English communication

Multi-tasking

Computer literacy

Educación

Post Secondary Education in Hospitality

Herramientas

OPERA PMS

HotSOS

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor‑to‑ceiling windows with views across the city. Other amenities include The Wellness Floor, a five‑star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.

Join our Forbes Five‑Star team and take your career to the next level at Four Seasons Hotel One Dalton Street, Boston !

About the role:

The Housekeeping Assistant Manager ensures our guest accommodation, and all areas front and back of house are always maintained in a spotless condition. They assume a very "hands on" management of the day‑to‑day operation of the Housekeeping Department by establishing and controlling planned cleaning schedules, and working closely with the Front office to ensure that guest accommodations are ready in a timely manner to Four Seasons standards. They assist Supervisors with training and supervision of Housekeeping staff and assume responsibility for the Department in the absence of the Director or Assistant Director of Housekeeping.

What you will bring:

The person we seek will be a passionate and motivated leader, with excellent personal presentation and interpersonal skills. A demonstrated ability to lead a multicultural team is essential, as is solid business acumen and a passion for service. Strong training and supervisory skills are essential in this role. Previous experience working in a fast‑paced Housekeeping department in a managerial role is required.

Preferred qualifications & skills:

• - Two to three years of progressive managerial or supervisory experience in a luxury hotel with experience in Housekeeping
• - Experience managing within a unionized work environment
• - Strong organizational and communication skills
• - The ability to multi‑task on several assignments at once
• - The ability to operate computer equipment and several other computer programs
• - Computer proficiency, especially in Microsoft Word, Excel, and Outlook
• - Previous experience with OPERA PMS and HotSOS
• - Excellent written and verbal communication in English
• - Additional language a definite asset for career growth
• - Completion of Post Secondary Education in Hospitality or related field.

Who We Look For:

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

At the Four Seasons, we pride ourselves on offering a supportive and inclusive work environment, where our employees are valued and appreciated for their hard work and dedication. As a member of our team, you'll have the opportunity to work with some of the best and brightest in the hospitality industry, providing our guests with exceptional service and creating unforgettable experiences.

If you're looking for a challenging and rewarding career in hospitality and is passionate about delivering exceptional service to our guests, we'd love to hear from you.

Visa Requirements:

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

Some Benefits Four Season Employees enjoy:

• - Salary Range: $ 76,500 - $82,239
• - ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days and Complimentary Life insurance
• - MATCHED 401(k) Retirement Plan after 1 year
• - Employee Travel program after 6 months around the world
• - COMPLIMENTARY daily Employee Meals
• - DISCOUNTED Parking and Public Transportation
• - COMPLIMENTARY Laundry
• - ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays

Four Seasons is an Equal Opportunity, Affinditive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.