Assistant Housekeeping Manager

The LINE Hotels; Austin, Newtown (TX, CT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Free food & snacks

Health insurance

Help or transport service

Paid time off

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

The LINE Hotels in Austin is seeking a dynamic Assistant Housekeeping Manager to drive daily operations of the Housekeeping department. You will lead staff, enforce policies, and work with management on budgets and goals.

The role requires strong communication, an entrepreneurial spirit, and a collaborative approach to maintain high standards of cleanliness and guest satisfaction across boutique hotel properties.

Qualifications

• High School diploma or GED.
• 3 years related experience in hospitality or service industry preferred.
• Strong communication skills.
• Collaborative spirit.
• Ethical conduct.
• Computer proficiency: Microsoft Office, Opera PMS.
• Positive attitude.
• Eye for detail.
• Problem solving abilities.
• Bilingual (English-Spanish) preferred.
• Experience with payroll control and scheduling.

Responsibilities

• Maintain courteous and professional demeanor at all times.
• Establish and maintain communications with colleagues and other departments.
• Adhere to standards of operations and company policies.
• Keep open door communication with employees.
• Assist in interviewing, training, guiding, scheduling personnel.
• Contribute to development and implementation of processes and standards for departments.
• Monitor housekeeping for timely room readiness and guest satisfaction.
• Ensure staff are trained on systems, security, and service standards.
• Inspect rooms and public spaces for quality and cleanliness.
• Determine staffing levels based on forecasted business and schedule accordingly.
• Oversee inventory, purchasing, and disbursement of linens and supplies.
• Supervise laundry operations or outsourced relationship.
• Coordinate room availability with Front Office Manager.
• Ensure accuracy and adherence to standards set by Housekeeping Manager and company.
• Communicate job expectations clearly and hold staff accountable.
• Understand guest and internal customer needs; meet company expectations.
• Maintain documentation in employee files.
• Familiarize with safety and emergency procedures including OSHA requirements.
• Attend relevant meetings.

Skills

Strong communication skills

Collaborative spirit

Ethical conduct

Bilingual (English-Spanish)

Microsoft Office

Opera PMS

Education

High School diploma or GED

Tools

Microsoft Office

Opera PMS

Job description

Benefits

• Free food & snacks
• Health insurance
• Help or transport service
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts

About our Brand

More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

About our Company

More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

In the heart of New York City, The Ned NoMad embodies timeless elegance and modern luxury within the historical Johnston building at the bustling intersection of 28th and Broadway. Expect experiences that transcend accommodation, becoming journeys through time and style. The building also houses Ned's Club NoMad New York, a private membership club with a global community of like-minded professionals seeking connection and inspiration in exclusive spaces. Coming soon is Ned's Club Washington DC, offering even more opportunities for meaningful connections and enriching experiences.

That colorful hotel in the desert, The Saguaro is a good time. It’s not that complicated. There’s plenty of sunshine, a buzzing pool scene and lots of local flavor.

We are seeking a dynamic Assistant Housekeeping Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

The Assistant Housekeeping Manager is responsible for the daily operations of the Housekeeping department and assignments of the housekeeping staff. Assist in developing and communicating departmental strategies and goals. Communicate and enforce policies and procedures. The Assistant Housekeeping Manager will work closely with the Housekeeping Manager regarding short and long-term goals and manage expenses within approved budget parameters.

The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of LINE policies, procedures and expectations.

Responsibilities

1. Must be courteous and gracious, maintaining a professional demeanor at all times
2. Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
3. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
4. Maintain “open door” communication with employees
5. Assist in interviewing, selecting, training, guiding, managing and scheduling personnel
6. Participate in the development and implementation of processes and standards for assigned departments which support achievement of service and financial goals
7. Monitor housekeeping staff to ensure early room cleanliness for prompt check in. Ensure Associates are briefed on daily needs. Respond appropriately to guest complaints. Implement and enforce appropriate service recovery guidelines in order to ensure total guest satisfaction
8. Ensure all staff is properly trained on systems, security procedures, and service standards (room cleanliness standards) and have the tools and equipment needed to effectively carry out their job functions.
9. Inspect rooms and public space areas continuously
10. Determine appropriate staffing levels for forecasted business and schedules employees accordingly
11. Track the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
12. Supervise the operation (and/or outsourced relationship) with the laundry
13. Coordinate room availability with the Front Office Manager
14. Ensure that work is accurate, thorough, and to the standards of the Housekeeping Manager and the company
15. Ensure staff understands their job expectations before holding them accountable
16. Seek to understand the guest and internal customer and meet the needs of both the customer and the company
17. Maintain awareness of documentation needed and retained in employee files
18. Be familiar with all safety and emergency procedures including OSHA requirements
19. Attend relevant meetings

Core Competencies

1. High School diploma or general education degree (GED)
2. Three (3) years related experience in hospitality or service industry preferred
3. Strong communication skills
4. Collaborative spirit
5. Ethical Conduct
6. Computer Proficiency: Microsoft Office, Opera PMS
7. Positive Attitude
8. Eye for Detail
9. Problem solving abilities
10. Bilingual (English-Spanish) preferred
11. Experience with payroll control and scheduling

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.