Assistant House Manager

Scottsdale Arts; Scottsdale (AZ); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Flexible work schedules

Discounted tickets to events

Membership to arts organizations

Job summary

Scottsdale Arts is seeking an Assistant House Manager to support the Events department in Scottsdale, AZ. You will work closely with volunteer ushers during performances, handling set‑up, walk-throughs, and patron assistance to create a welcoming experience.

The role emphasizes accessibility, ADA seating coordination, and collaboration with a dynamic team in a performing arts venue. Part-time, non-exempt, with flexible schedules.

Qualifications

• High School diploma or equivalent.
• 6 months+ experience in front of house theater, usher management or related theater and customer service.
• Strong customer service skills and ability to interact with diplomacy and support for diverse populations.
• Ability to manage multiple tasks in a fast paced, dynamic and changing environment.

Responsibilities

• Coordinate training and duties with volunteer usher staff during events.
• Serve as point of contact during performances, including setup and pre-show walkthroughs.
• Provide support to patrons and ensure a welcoming experience during events.
• Assist with accessibility needs and ADA seating accommodations as needed.
• Collaborate with the team to ensure smooth theatre operations from timing to post-show needs.

Skills

Front of house

Customer service

Event coordination

Bilingual (optional)

Education

High School diploma

Job description

Description

Who we are:

Scottsdale Arts was established in 1987 as a private, nonprofit 501(c)(3) and has evolved into an organization with four dynamic operating branches that span the visual and performing arts. Through its branches, Scottsdale Arts offers diverse, high-quality arts experiences to hundreds of thousands of Scottsdale residents and visitors annually in addition to fostering the active engagement of government, business, education, and the private sector in the arts.

What we offer:

• Great company culture. Flexible and remote work available, we embrace work/life balance, DEIA is part of our strategic plan, opportunities to make meaningful change, employee recognition program,
• Making an Impact. Everything you do, each day makes a difference in our community.
• Location. Located in the heart of downtown Scottsdale, with access to Civic Center Park, old town galleries, local restaurants, live venues, and more.
• Rest and relaxation. Flexible work schedules for part-time employees.
• Benefits. Reciprocal membership with NARM and Local arts and culture organizations + 1 membership to share, discounted tickets to events.
• Opportunities for Growth. Mindset of internal growth and advancement.

Summary:

Do you have a passion for the performing arts and event work in our community? Do you enjoy interaction with a diverse community and sharing enthusiasm for a wide variety of performing arts experiences? If so, then we are looking for you! Come join the Events department at Scottsdale Arts as an Assistant House Manager.

Important Details to Know:

• Compensation: $19.47/hour
• Shift/Hours: 10 hours per week, depending on scheduled performances and events
• Job Type: Non-exempt, Part-time, Not benefits eligible
• Location: Scottsdale Center for the Performing Arts - Scottsdale, AZ

Here is what you will get to do:

• You will get to work directly with volunteer usher staff in the training, assigning of duties, coordination during events, and post-performance activities.
• You will put your event experience to work by being a point of contact during performances and events, which may include setup, pre-show walk-through, problem-solving, resolving questions and impromptu needs, and providing support to patrons for a welcoming and engaging experience.
• You will be directly involved in accessibility opportunities by ensuring patron safety and adherence to the Americans with Disabilities Act (ADA) as well as assessment and support of ADA seating accommodations, and other needs as they arise.
• You will have the opportunity to be directly impactful on the functioning of a dynamic performing arts venue through coordination of theater activities; including timing, guest interaction, intermission, and post-show needs.
• Most importantly, you’ll work with a functional team that values collaboration, creativity, and each member’s unique contribution.

Here is what you will need to be successful:

• High School diploma or equivalent
• 6 months+ experience in front of house theater, usher management or related theater and customer service.
• Strong customer service skills and ability to interact with diplomacy and support for diverse populations served by Scottdale Arts
• Ability to manage multiple tasks in a fast paced, dynamic and changing environment.
• Flexibility for a variety of shifts which may include day, evening and weekend hours.
• Ability to work in a theater setting with low lighting, multi-level space, repeated climbing of 35 step stairs during an event, lifting up to 20lbs, frequent bending, standing, stooping and balance.

Bonus if you can do the following:

• Demonstrate bilingual skills
• Have current CPR/First Aid Certification