Assistant House Manager

ARTS COMMISSION; Scottsdale (AZ); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Flexible and remote work available

DEIA integrated in strategy

Employee recognition program

Reciprocal membership with NARM and 1+

Discounted event tickets

Growth opportunities

Job summary

Scottsdale Arts seeks a part-time Front of House usher at Scottsdale Center for the Performing Arts to support patrons, staff, and volunteers during performances. You will help with setup, seating, guest assistance, and safety, ensuring a welcoming environment.

You will interact with diverse audiences, adapt to dynamic event schedules, and contribute to exceptional customer service in a busy theater setting.

Qualifications

• High School diploma or equivalent.
• 6 months+ experience in front of house theater, usher management or related theater and customer service.
• Strong customer service skills and ability to interact with diplomacy and support for diverse populations served by Scottsdale Arts.
• Ability to manage multiple tasks in a fast paced, dynamic and changing environment.
• Flexibility for a variety of shifts which may include day, evening and weekend hours.
• Ability to work in a theater setting with low lighting, multi-level space, repeated climbing of 35 step stairs during an event, lifting up to 20lbs, frequent bending, standing, stooping and balance.

Responsibilities

• Work directly with volunteer usher staff in training, assigning duties, coordinating during events, and post-performance activities.
• Be the point of contact during performances and events including setup, pre-show walkthrough, problem-solving, and assisting patrons.
• Assist with accessibility by ensuring ADA compliance and seating accommodations as needed.
• Coordinate theater activities including timing, guest interaction, intermission, and post-show needs to support venue operations.
• Collaborate with a team to deliver a welcoming, collaborative, and engaging guest experience.

Skills

Customer service

Front of house theater experience

Education

High School diploma or equivalent

Job description

Scottsdale Arts was established in 1987 as a private, nonprofit 501(c)(3) and has evolved into an organization with four dynamic operating branches that span the visual and performing arts. Through its branches, Scottsdale Arts offers diverse, high-quality arts experiences to hundreds of thousands of Scottsdale residents and visitors annually in addition to fostering the active engagement of government, business, education, and the private sector in the arts.

What we offer:

• Great company culture. Flexible and remote work available, we embrace work/life balance, DEIA is part of our strategic plan, opportunities to make meaningful change, employee recognition program,
• Making an Impact. Everything you do, each day makes a difference in our community.
• Location. Located in the heart of downtown Scottsdale, access to Civic Center Park, old town galleries, local restaurants, live venues, and more.
• Rest and relaxation. Flexible work schedules for part-time employees.
• Benefits. Reciprocal membership with NARM and Local arts and culture organizations + 1 membership to share, Discounted tickets to events.
• Opportunities for Growth. Mindset of internal growth and advancement.

Important Details to Know:

Compensation: $19.47/hour

Shift/Hours: 10 hours per week, depending on scheduled performances and events

Job Type: Non-exempt, Part-time, Not benefits eligible

Location: Scottsdale Center for the Performing Arts – Scottsdale, AZ

If you need assistance or accommodations during the recruitment process please reach out to us at [e-mail]

Here is what you will get to do:

• You will get to work directly with volunteer usher staff in the training, assigning of duties, coordination during events, and post-performance activities.
• You will put your event experience to work by being a point of contact during performances and events which may include setup, pre-show walk through, problem-solving, resolving questions and impromptu needs, and providing support to patrons for a welcoming and engaging experience.
• You will be directly involved in accessibility opportunities by ensuring patron safety and adherence to the Americans with Disabilities Act (ADA) as well as assessment and support of ADA seating accommodations, and other needs as they arise.
• You will have the opportunity to be directly impactful on the functioning of a dynamic performing arts venue through coordination of theater activities; including timing, guest interaction, intermission, and post-show needs.
• Most importantly, you’ll work with a functional team that values collaboration, creativity, and each member’s unique contribution.

Here is what you will need to be successful:

• High School diploma or equivalent
• 6 months+ experience in front of house theater, usher management or related theater and customer service.
• Strong customer service skills and ability to interact with diplomacy and support for diverse populations served by Scottdale Arts
• Ability to manage multiple tasks in a fast paced, dynamic and changing environment.
• Flexibility for a variety of shifts which may include day, evening and weekend hours.
• Ability to work in a theater setting with low lighting, multi-level space, repeated climbing of 35 step stairs during an event, lifting up to 20lbs, frequent bending, standing, stooping and balance.

Bonus if you can do the following:

• Have current CPR/First Aid Certification