Assistant House Manager

Jewish Community Center of San Francisco; San Francisco (CA); On-site; USD 30,000 - 39,000; Part time

Job summary

Jewish Community Center of San Francisco (JCCSF) is seeking an Assistant House Manager to join the Event Operations Team for part-time, overhire opportunities. The role focuses on day-of house management, guest services, and front-of-house duties for diverse programs and events.

The AHM will assist in FOH operations, ensure safety, and coordinate with the FOH Lead and House Manager to maintain guest comfort and smooth event flow.

Qualifications

• One or more years’ experience in event planning, theatre venue or hospitality management.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Excellent verbal and written communication skills required.
• Dedication to providing exceptional customer service and ensuring attendee satisfaction.
• Availability to work event-based hours including evenings, weekends and holidays.
• Understanding of health and safety regulations; CPR certification preferred.

Responsibilities

• Provide welcoming, professional guest support during events.
• Assist guests with directions, seating, restrooms, and general inquiries.
• Support guest entry, seating, late seating, and exit flow during events.
• Maintain safe audience circulation and monitor aisles and entry points.
• Handle setup and readiness before events, including signage and seating.
• Assist with vendor load-in/load-out and post-event reset.
• Communicate before, during, and after events; report issues to FOH Lead.

Skills

Guest services

Customer service

Communication

Multitasking

Teamwork

Education

CPR certification

Job description

GENERAL DESCRIPTION

As part of the Event Operations Team, the Assistant House Manger (AHM), is dedicated to delivering exceptional day-of house management and customer service support for a diverse array of JCCSF programs and events. The AHM plays a pivotal role in assisting in front-of-house operations while following safety protocols and ensuring the comfort of our guests. This is a part-time, overhire position.

RESPONSIBILITIES

Guest Services & Front-of-House Operations

• Provide welcoming, professional guest support during events.
• Assist guests with directions, seating locations, restrooms, and general inquiries.
• Support guest entry, seating, late seating, and exit flow throughout the venue as needed.
• Hold guests at entry points and seat late arrivals with minimal disruption as directed.
• Maintain clear and safe audience circulation, including monitoring aisles and entry points.
• Remain present in FOH areas during events to monitor audience needs and respond as required.
• Guide patrons to designated seating areas as needed.
• Assist with smaller events independently or larger events under FOH Lead direction.
• Escalate guest concerns or safety issues to FOH Lead or House Manager as needed.
• Perform other front-of-house related duties as assigned.

Event Setup, Support & Logistics

• Assist with space/s setup and readiness before events, including signage, seating preparation, and guest flow setup.
• Verify venue spaces are prepared following instructions and according to event planning guidelines.
• Assist with vendor load-in, load-out, and post-event reset as needed (chairs, stanchions, signage, FOH materials).
• Support general communication before, during, and after events.
• Assist with orderly guest exit at the end of events.
• Keep FOH and audience-facing areas orderly and accessible during events.

Safety, Communication & Reporting

• Monitor audience areas for safety, comfort, and operational issues during events.
• Support ADA accessibility needs by assisting and escorting guests to designated seating areas as required.
• Support late seating procedures and minimize disruption during events as directed.
• Report guest concerns, incidents, or operational issues to the House Manager / FOH Lead.
• Follow all venue and FOH policies and procedures at all times.
• Collect and share post-event observations on guest experience, flow, and operational issues with FOH leadership.

REQUIREMENTS

• One or more years’ experience in event planning, theatre venue or hospitality management.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Excellent verbal and written communication skills required. Comfortable interacting with guests, vendors, and other stakeholders. The ability to convey information clearly and professionally is crucial.
• Dedication to providing exceptional customer service and ensuring the satisfaction of event attendees. Cool under pressure, patient, and able to work with a variety of personalities. A friendly and approachable demeanor is important for creating a positive atmosphere.
• Availability and openness to working event-based hours, which may include evenings, weekends and occasional holidays. Events often take place outside of regular business hours.
• Understanding of health and safety regulations applicable to events, including crowd control measures and emergency procedures. CPR certification preferred.

WORKING CONDITIONS

Work takes place in a large community center, and involves regular contact with staff, visitors, and patrons. The role requires a dress code of professional black attire – (long pants or skirt, no jeans, no accessories).

PHYSICAL REQUIREMENTS

Must have physical stamina; able to stand and walk for several hours. Regular seated/standing use of computers and other office equipment.

STATUS

Non-benefited, non-exempt position

HOURS & SCHEDULE

As assigned to work events during the programming season. Must be available for a flexible schedule, including occasional early mornings, daytime hours, late evenings, nights, weekends, and holidays - depending on event needs.

FOR MORE INFORMATION

To learn more about working at the JCCSF, including staff culture, hiring practices and policies, and benefits, visit our Careers page: https://www.jccsf.org/about/careers/