Assistant General Manager-203210

ESA Management, LLC; Newnan (GA); On-site; USD 65,000 - 98,000; Full time

Job summary

ESA Management, LLC in Newnan, GA, seeks an Assistant General Manager to oversee hotel day-to-day operations, lead hourly staff, and ensure guest and associate satisfaction.

You will train, onboard, schedule, and supervise 8 to 15 staff, promote safety, manage daily reports, and help drive revenue and GOP while maintaining excellent service standards.

This role requires hospitality experience, strong English communication, and leadership abilities to maintain ESA's service culture.

Qualifications

• Prior hotel experience in hospitality or retail is required.
• High School Diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Demonstrates and promotes commitment to providing the best possible experience for our guests.
• Become trained in all managerial functions and operations at the hotel level.
• Ensures all associates are onboarded, trained and complete required training timely.
• Promotes compliance with company policies and safety guidelines at the property level.
• Drives revenue and controls costs to improve guest and associate satisfaction.
• Serves as first level of management contact for guest service issues and resolves them promptly.
• Upholds ESA service culture and treats guests and associates with respect and kindness.
• Interacts with guests to identify future needs and lead generation.
• Supports budgeting and labor monitoring to meet financial targets.

Skills

Guest service

Staff supervision

Operations management

English fluency

Education

High School Diploma or GED

Tools

PMS software

Job description

• Comprehend fundamental instructions, write short correspondence, and memos. Solid fluency English skills with regard to reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors.
• Ability to operate the property management system technology, including the ability to work through all shift reports and performing the audit functions when necessary.
• Ability to add, subtract, multiply, and divide units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed written and/or oral instructions.
• Supervisory skills to oversee daily activities of 8 to 15 hourly staff.
• Ability to organize multiple priorities to ensure that daily operations are performed at peak efficiency.
• While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach, handle, and detect tools, objects and controls; and detect scent and sounds.
• Occasionally bend, kneel or crouch.
• Occasionally push, pull, lift and/or move up to 25 pounds.
• While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
• Occasionally works in wet humid conditions near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
• The work environment typically will be at moderate to loud noise levels.
• The associate may be asked to travel to help additional locations within a reasonable geography, or to cover additional sites during another manager's absence.

Minimum Qualifications

• Prior hotel experience in a hospitality or retail establishment is required.
• High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Preferred Qualifications

• Prior supervisory experience is preferred.
• Demonstrated leadership ability is desired.Some job-related college level courses preferred.

Job Description

Position Purpose and Summary:

The Assistant General Manager ("AGM") assists the General Manager ("GM") or Multi-Unit General Manager ("MUGM") in managing hotel day-to-day operations, assures optimum performance and continual improvement in guest satisfaction and associate satisfaction. The AGM is hands on in managing the hourly staff, including scheduling, directing and overseeing their daily activities and training. The AGM is expected to provide leadership to the staff to promote an exceptional workplace. The AGM also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

Major/Key Job Duties:

• Demonstrates and promotes 100% commitment to providing the best possible experience for our guests.
• Become trained in all managerial functions and operations at the hotel level.
• Ensures all associates are properly onboarded, trained and complete ESU required training timely.
• The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
• Upholds and drives compliance with policies, rules, and standards (including but not limited to the safety and security guidelines) at the property level.
• Ensure associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction.
• Serves as first level of management contact for guest service issues. Resolves guest issues in a timely manner and determines whether to escape to GM/MUGM as needed.
• The AGM must demonstrate professionalism and embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
• Daily interaction with the guests to identify quality lead generation and assist guests with future travel needs.
• Assists in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.

Other Duties:

• Assists the GM/MUGM with interviewing, onboarding and training new associates.
• Direct supervision/involvement with all associates to promote a positive work environment through teamwork, energy, enthusiasm and recognition.
• Active involvement in daily team meetings and interactions with staff to foster continuous improvement, needed guidance, encouragement and corrective action when necessary.
• Assists the GM in budgetary control measures, including labor monitoring, scheduling, room expense control and maintaining PAR levels through Daily Visual Management.
• Ensures associates have the necessary tools to execute their jobs on an ongoing basis.
• Serves as the manager on duty in the absence of the GM/MUGM.
• Inspects guest rooms.
• Complete Guest Ready, visual inspections, assign daily arrival reservations.
• Provides other relief, or back‑up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel.
• Responsible for managing purchase order process, ordering and receiving products in a timely manner.
• Assists GM/MUGM in monitoring cash management, in‑house guest