Wine Educator - BV

Treasury Wine Estates; Napa (CA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Generous employee product allowance

Competitive benefits package

TWEforME Day – an extra day off each year

Job summary

Treasury Wine Estates is seeking a Full Time Tasting Room Associate at Beaulieu Vineyard, located in Napa Valley. The ideal candidate will excel in customer service, hosting tastings, and fostering memorable guest experiences.

Responsibilities include selling wine and merchandise and collaborating with co-workers to enhance guest experiences. Candidates must be 21 years of age and possess a passion for wine. Benefits include a competitive salary, generous employee product allowance, and career development opportunities.

Qualifications

• Must be 21 years of age.
• Exemplary customer service skills.
• Passionate about wine.
• Ability to work weekends and holidays.
• Ability to lift up to 50 lbs.

Responsibilities

• Set up and host wine tastings and tours for guests.
• Sell wine and merchandise to meet monthly sales targets.
• Collaborate with co-workers for a superior guest experience.
• Stay current on Beaulieu Vineyard wines.
• Act as a backup for other Hospitality Sales Associates.

Skills

Customer service skills

Dynamic communication skills

Knowledge of wine

Sales and conversion skills

Job description

About us

Treasury Wine Estates (TWE) is one of the world’s largest wine companies. We are proud of our Treasury America’s portfolio of brands with heritage, quality and a reputation for excellence. Boldly Cultivating value through our brands, wine, people and environment for enriched & joyful communities.

About Beaulieu Vineyard

Established in 1900, Beaulieu Vineyard is a historic Napa Valley winery, known for quality and innovation in Napa Valley winemaking.

About the role

We are recruiting for a Full Time Tasting Room Associate at Beaulieu Vineyard with a background in customer service who enjoys fostering a wonderful guest experience. You will be the main point of contact for guests, so a polite, friendly and energetic demeanor is essential.

Responsibilities

• Set up and host wine tastings and tours for guests
• Sell wine, merchandise and wine clubs to meet or exceed monthly sales targets
• Collaborate with co-workers to provide a superior guest experience
• Provide service and hospitality that exceeds competitors and guest expectations
• Stay current on Beaulieu Vineyard wines and customer offerings
• Be engaged in the local wine industry community and know the market
• Be informed on local hospitality offerings and make recommendations to guests
• Participate in TWE training programs
• Strive for WISE triple score sales and service results
• Open, close and operate cash registers
• Assist in events, private dinners and site activities
• Assist Wine Inventory and Merchandise with restocking, inventory and floor upkeep
• Follow site policies and procedures including opening/closing and inventory control
• Act as a backup for other Hospitality Sales Associates conducting tastings and tours

About you

• Must be 21 years of age
• Exemplary customer service skills
• Passionate about wine
• Sales and conversion via hospitality and knowledge
• Strong presentation skills to relay knowledge of wines and wine production
• Dynamic communication skills and positive attitude
• Professional appearance and strong interpersonal skills
• Ability to start a project and carry through to successful implementation
• Knowledge of food and wine, the wine industry, and regional dining
• Ability to work weekends (Friday–Sunday), some holidays and evenings
• Ability to lift up to 50 lbs (a case of wine)

Why you’ll love it here

• Culture built on bringing our whole selves, courage and collaboration
• Global career opportunities and programs supporting health, wellbeing and career development
• Generous employee product allowance
• Competitive benefits package including Medical, Dental, Vision, Paid Time Off, 401K with company match
• TWEforME Day — an extra day off each year

We offer a range of benefits such as flexibility, rewards, discounts and wellbeing initiatives. To learn more, click here.

Equal opportunity and pay transparency

At TWE, we proudly celebrate diversity and are committed to being an equal opportunity employer. All qualified applicants will be considered regardless of age, race, color, religion, sexual orientation, gender identity, national origin, or disability. If you require assistance to be included in our process, please contact [e-mail] with the job title and reference number.

Pay Transparency Disclosure:

Base pay: Hourly rate ranges from $22 to $24 per hour, based on experience and role scope. Incentive pay: Eligible to participate in the Direct-to-Consumer Sales Incentive Plan (DSIP). Estimated on-target earnings: $24.33 to $26.97 per hour where applicable. Tips: Tips are paid by customers and vary by location and shift; tips are not guaranteed.

How to apply

We move quickly at TWE and continually review applications. If you don’t want to miss out, apply today.