Assistant Guest Services Manager

THE CAR PARK LLC; Tampa (FL); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

PTO 18 days

Parental Leave

Volunteer Time Off

Paid holidays

Bereavement

Medical, Dental, Vision

Flexible Health Spending Accounts

Short term disability

Life Insurance

Tuition Reimbursement

401(k)

Job summary

The Tampa EDITION Hotel is seeking an experienced Operations Manager to oversee day-to-day parking operations, staff scheduling, and client inquiries at our Tampa location. This full-time role requires a hands-on leader who can optimize real-time utilization and uphold service excellence.

You will promote client relationships, ensure compliance with security and cash control procedures, onboard/offboard team members, and mentor staff to deliver professional, courteous service 24/7.

Qualifications

• Associate Degree required.
• 5+ years management or supervisory experience in customer service.
• Strong MS Office skills.
• Excellent verbal and written communications.

Responsibilities

• Oversee daily parking operations and scheduling.
• Respond to customer and client inquiries.
• Ensure operations meet contractual obligations and safety standards.
• Promote client relationship development through outstanding communication.
• Manage onboarding, offboarding and performance management of Team Members.
• Maintain cash handling and security procedures across locations.

Skills

Financial reporting

Budget responsibility

MS Office

Team leadership

Organization

Communication

Time management

Customer service

Education

Associate Degree

Tools

MS Office

Job description

Job Details

Job DetailsLevel: ManagementJob Location: The Tampa EDITION Hotel - Tampa, FL 33602Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $65,000.00 - $65,000.00 SalaryJob Shift: Any

WHO WE ARE

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We have a deep professional commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression, and dare we say it, a lot of fun.

The Car Park is a rapidly growing parking and transportation company that operates more than 500 locations within our portfolio across the United States. We have the superior ability to leverage the power of cutting-edge technology, supply legendary customer service, and provide best-in-class practices to our clients continuously. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities. Come meet us and you be the judge.

WHO WE NEED

This position provides support to the Account Manager and oversees the day-to-day operations. These daily operations include scheduling team members, ensuring appropriate staffing, responding to customer and client inquiries. This position also ensures that each parking location’s operations are performed in a professional and responsive manner while meeting all contractual obligations.

• Promote client relationship development through outstanding communication.
• Oversee daily activities of parking garages to maximize scheduling and real time utilization of Team Members.
• Assist in onboarding, offboarding and performance management of Team Members.
• Ensure that operational guidelines, security, cash control and customer service procedures are implemented and adhered to.
• Recommend and implement plans or programs to improve safety and other aspects of operations.
• Assist in training team members in customer service, safety, and inclusion.
• Prepare and conduct operational
• Ensure systems are operational twenty-four hours a day, seven days a week.
• Set and maintain a positive and professional example for the
• Drop, move, and pick up parking equipment (cones, barricades, signs, etc.), as required.
• Handle and safeguard cash before, during, and after select events, as required.
• Other duties as assigned.

IDEAL CANDIDATE SKILLS

• Knowledge of financial reporting and budget responsibility.
• Strong MS Office skills.
• Ability to lead workforce teams of both professional and front-line employees.
• Excellent organizational, problem-solving and time management skills.
• Exceptional verbal and written communications skills.
• Ability to remain driven to ensure the best possible support and customer service.
• Time management and prioritization skills.

MINIMUM REQUIRED QUALIFICATIONS

• Associate Degree.
• 5+ years management or supervisory experience in customer service

BENEFITS WE OFFER

• 18 days of Recharging your Battery (PTO)
• Paid Parental Leave
• Volunteer Time Off (VTO)
• Paid holidays
• Bereavement
• Medical, Dental, Vision
• Flexible and health spending accounts
• Short term disability
• Critical illness and accident benefits
• Life insurance, tuition reimbursement
• 401(k) and more are available to eligible Team Members
• There’s also the opportunity to work with a genuinely awesome team of co-workers

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. That’s not marketing lingo, it’s the truth. Come meet us and you be the judge.

Equal Employment Opportunity Qualifications

***Equal Employment Opportunity Qualifications