Assistant Guest Services Manager

Evolution Parking & Guest Services; New Orleans (LA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company specializing in valet parking and guest services for hotels and resorts. As an Assistant Guest Services Manager, you will play a crucial role in ensuring exceptional service and operational efficiency. Your responsibilities will include overseeing valet operations, training staff, and maintaining high standards of professionalism and cleanliness. This position offers the opportunity to work in a dynamic environment where your contributions directly impact guest satisfaction. If you are passionate about hospitality and have a knack for leadership, this is the perfect role for you to thrive and grow.

Qualifications

• 2+ years in a management position required.
• Understanding of general business practices including accounting and HR.

Responsibilities

• Assist in overseeing valet operations and ensure outstanding guest service.
• Recruit qualified staff and manage break schedules.
• Conduct lot inspections and suggest improvements.

Skills

Customer Service Skills

Communication Skills

Technology Proficiency

Organizational Skills

Attention to Detail

Team Collaboration

Education

Associates Degree

High School Diploma or GED

Tools

HRIS Platforms (e.g., ADP)

Job description

About Our Company

Evolution Parking & Guest Services is America’s exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without the distractions from other verticals. Hotel Valet Parking Management and Bell Services is our only niche and provided our undivided attention.

There is a distinction between customer service and guest hospitality. We understand this and have established a company philosophy and operational platform with an unprecedented focus on talent selection, guest service training and quality performance.

The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The Assistant Guest Services Manager will proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.

Responsibilities

• Ensure each guest receives outstanding service by providing a friendly environment, which includes proactive greeting and thanking each guest.
• Assist the Guest Services Manager in coordinating all activities related to valet operation.
• Recommend measures to improve performance, guest satisfaction and increase efficiency.
• Perform Evolution and Forbes Standards training as required.
• Assist the Guest Service Manager perform the “Daily Huddle” during all shifts.
• Authorize and manage break schedules and other shift options as required.
• Ensure standards of professionalism and cleanliness are always maintained.
• Recruit qualified applicants for each position; ensuring adequate staff meet operational requirements.
• Provide feedback to Guest Service Manager for associate performance reviews and driving evaluations.
• Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
• Always ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
• Motivate and persuade team members to provide exceptional service.
• Assist Guest Services Manager monitor and enforce established dress code and hygiene guidelines, including being properly identified, are consistently applied, and followed.
• Prepare schedules and compile payroll data as requested by Guest Services Manager.
• Assist with processing deposit verifications and audit cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
• Conduct lot inspections and suggest functional improvements as requested by Guest Services Manager.
• Assist Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.
• Other duties as assigned.

Minimum Requirements

• Associates Degree, High School Diploma or GED required, or relevant working experience.
• Understanding of general business practices including accounting, human resources, and customer service.
• Experience in valet parking.
• Valid US Drivers License.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

Skills Required

• Strong customer service and client relationship skills.
• Excellent oral and written communication skills.
• Strong technology proficiency.
• Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
• Ability to collaborate effectively and work as part of a team.
• Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment.

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.