Assistant Guest Services Manager

Hyatt Hotels Corporation; Cambridge (MA); On-site; USD 64,000 - 68,000; Full time

Job summary

Join Hyatt as an Assistant Guest Services Manager in Downtown Boston, where you will oversee front office operations and staff. Enjoy a supportive environment that values individuality and offers numerous career advancement opportunities. Competitive salary and excellent perks await you.

Benefits

Free room nights

Paid vacation

Free meals

Tuition reimbursement

Employee stock purchase plan

Qualifications

• Minimum of 1 year previous front office supervisory experience preferred.

Responsibilities

• Oversees front office staff and guest services.
• Responsible for training and staff development.

Skills

Communication

Customer Service

Job description

Summary

At Hyatt, we believe in the power of belonging—making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human, connected, and sustainable. Everyone's role matters, and opportunities are yours to shape. Your individuality is celebrated. Hospitality is more than just a job—it's a career for people who care.

Location: Explore the heart of Downtown Boston from our Theater District Hotel. Our walkable downtown location and direct connection to the MBTA train give you easy access to entertainment, shopping, cultural attractions, and more at Hyatt Regency Boston.

Position: The Assistant Guest Services Manager oversees front office staff, cash control, staffing, and guest services. Responsibilities may include training, staff development, and scheduling.

Salary Range: $64,000 - $68,000, commensurate with experience.

Why work for Hyatt?

• Free room nights, discounted rates, and Friends & Family rates
• Paid vacation, sick days, new child leave
• Free meals in our employee cafeteria
• Discounts at various retailers (Apple, AT&T, T-Mobile, Headspace, and more)
• Tuition reimbursement
• Employee stock purchase plan
• Professional development and career advancement opportunities

Hyatt associates work in an environment demanding exceptional performance with great rewards. Whether through career opportunities, job enrichment, or a supportive work environment, if you're ready for this challenge, we are ready for you.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.

All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications

• A genuine desire to satisfy others' needs in a fast-paced environment
• Refined verbal and written communication skills
• Minimum of 1 year previous front office supervisory experience preferred