Assistant Guest Services Manager

Hispanic Alliance for Career Enhancement; Boston (MA); On-site; USD 64,000 - 68,000; Full time

Job summary

A leading hospitality company is seeking an Assistant Guest Services Manager for their downtown Boston hotel. This role involves overseeing front office operations, ensuring guest satisfaction, and managing staff development. The ideal candidate will thrive in a fast-paced environment and possess strong communication skills. Join a team that values empathy, integrity, and professional growth.

Benefits

Free room nights

Medical, Prescription, Dental, Vision Insurance

Paid Vacation

Tuition Reimbursement

Employee Stock Purchase Plan

Qualifications

• Minimum of 1 year previous front office supervisory experience preferred.

Responsibilities

• Oversee front office staff and cash control.
• Train and develop staff, manage scheduling.

Skills

Communication

Customer Service

Flexibility

Job description

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Explore the Heart of Downtown Boston from our Theater District Hotel. Our hotel's walkable downtown location and direct connection to the MBTA train give you easy access to live entertainment at the Theater District, shopping at Downtown Crossing and cultural attractions in Chinatown. From unique restaurants to historical sites and beyond, you'll find it all at Hyatt Regency Boston.

The Assistant Guest Services Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.

The salary range for this position is $64,000 - $68,000. Actual pay will be commensurate with experience.

Why work for Hyatt?
• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, Vision Insurance
• Paid Vacation, sick days, new child leave
• Free meal in our employee cafeteria
• Discounts at various retailers - Apple, AT&T, T-Mobile, Headspace and many more!
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Professional development and career advancement opportunities

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment
• Refined verbal and written communication skills
• Minimum of 1 year previous front office supervisory experience preferred
• Ability to work a flexible schedule