Assistant Guest Experience Manager

Hyatt Hotels Corporation; Oceanside (CA); Hybrid; USD 70,000 - 82,000; Full time

Benefits offered by this job

12 Complimentary hotel room nights at

Discounted room rates for colleagues'

Bereavement and jury duty pay

Vacation, sick, and new child leave

Medical, dental and vision insurance

Job summary

Hyatt Regency Morristown at Headquarters Plaza in Morristown, NJ, is seeking an Assistant Guest Experience Manager to lead guest experiences and ensure proactive communication with top-tier guest requests prior to arrival. This on-site role requires strong leadership and knowledge of hotel services, events, and transportation options.

The position emphasizes guest recovery, proactive communication, and collaboration with Rooms Operations.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and thorough understanding of guest services.
• Self-driven, as well as self-starter.
• Ability to learn and master software systems.
• Skilled at analyzing guest data analytics.
• Work well in a consistent high stress, and pressure environment while maintaining a high level of customer engagement.
• Hotel/ Resort experience.
• Supervisory/managerial experience.
• Open availability required to work weekdays/weekends, holidays, mornings, mid-days, afternoons, evenings.

Responsibilities

• Lead the guest experiences and ensure proactive communication with top-tier guest requests prior to arrival.
• Oversee guest recovery process and proactive guest communications.
• Coordinate responsibilities within the Rooms Operation as needed.
• Maintain knowledge of hotel services, local events and transportation options.

Skills

Leadership

Communication

Guest services

Self-motivated

Software systems

Data analytics

Supervisory/managerial

Open availability

Job description

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

70,304.00 Hourly US Dollar (USD) pay basis

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Assistant Guest Experience Manager possess strong leadership, communication and relationship skills. This person is expected to support the guest experiences, and ensure the resorts approach is proactive in nature in efforts to exceed our guest expectations prior to departure. This role will lead the guest recovery process, as well as implementing a proactive communication with top tier guest requests prior to arrival. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. The Assistant Guest Experience Manager may have responsibilities within the Rooms Operation. This position requires knowledge of hotel services, local events and venues, and transportation options. *This role is fully on site*

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

The salary range for this position is $70,304.00.00 - $81,900.00. This is the pay range for this position that The Seabird Resort reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Hyatt has a very competitive benefit package for colleagues, which may include:

• 12 Complimentary hotel room nights at Hyatt hotels world-wide


• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide


• Bereavement and jury duty pay


• Vacation, sick, and new child leave


• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,


• Retirement Savings Plan option (401K) with employer match


• Employee Stock Purchase Plan


• Complimentary employee meals


• And so much more!

Qualifications

Qualification:

• A true desire to satisfy the needs of others in a fast-paced environment.


• Refined verbal and written communication skills.


• Experience and thorough understanding of guest services.


• Self-driven, as well as self-starter.


• Ability to learn and master software systems.


• Skilled at analyzing guest data analytics.


• Work well in a consistent high stress, and pressure environment while maintaining a high level of customer engagement.


• Hotel/ Resort experience.


• Supervisory/managerial experience.


• Open availability required to work weekdays/weekends, holidays, mornings, mid-days, afternoons, evenings.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hyatt Regency Morristown at Headquarters Plaza | Morristown , NJ , US

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