Assistant Golf Professional

Twice; Rancho Mirage (CA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) retirement savings plan

Generous paid time off and leave

Job summary

Twice is seeking an Assistant Golf Professional to support daily club operations. This role assists Pro Shop activities, coordinates golf-related services, and promotes the game while upholding company policies and standards.

The position emphasizes staff development and delivering exceptional customer service to create a welcoming environment for members and guests. Reporting to the Head Golf Professional, duties include member engagement at events, tournament support, tee-time management, and

Qualifications

• High school diploma, GED, or equivalent.
• PGA certification at associate level preferred.
• Ability to handle confidential information with discretion.
• Ability to lift up to 50 lbs.

Responsibilities

• Engage with members through golf events and promotion of golf programs.
• Participate in rounds of golf to support player development initiatives.
• Maintain cleanliness and organization of outside areas and cart storage.
• Coordinate and manage tournaments and golf-related events.
• Assist in managing the handicap program, pro-shop operations and practice facilities to deliver seamless service.
• Guide staff on customer service excellence, tee time management, check-in procedures and guest fee processing.
• Maintain standards for staging areas, driving range setup and golf cart storage.
• Promote clinics, private lessons and programs for adults, juniors and seniors.
• Assist with budgeting, inventory planning and product display and promotions to meet member needs.
• Support additional tasks as assigned by management.

Skills

Customer service

Staff training

Discretion

Education

High school diploma or GED

PGA associate level preferred

Job description

Overview

The Assistant Golf Professional supports daily golf operations at the club. This position assists Pro Shop activities and coordinating golf-related services to enhance the member and guest experience. The Assistant Golf Professional is dedicated to promoting the game of golf while ensuring that operations align with company policies and operational standards. This role requires a proactive approach to staff training and development, effective merchandising strategies, and exceptional customer service, fostering a welcoming and engaging environment for all members.

Reporting Structure

• Reports to the Head Golf Professional

Experience Required

• High school diploma, GED, or equivalent.
• Completion of PGA certification preferred (minimum associate level).
• Proven ability to handle confidential information and sensitive employee matters with discretion and professionalism.
• Commitment to upholding the highest level of ethical work standards.
• Must be able to lift and carry up to 50 lbs.
• Flexibility to work additional hours as needed to meet position deadlines.
• Availability to work on weekends and/or holidays as required.

Essential Responsibilities

• Engage with members through golf events, personalized interactions and promotion of golf programs.
• Participate in rounds of golf as needed to support player development initiatives.
• Support the cleanliness and organization of all outside areas, including staging zones, practice ranges and golf cart storage, ensuring a well-maintained environment.
• Contribute to the success of golf activities by coordinating, promoting and managing tournaments and special golf-related events.
• Assist in managing the handicap program, pro-shop operations and practice facilities to deliver seamless and efficient service for all members.
• Provide guidance to golf attendants, pro-shop personnel and outside services staff on customer service excellence, tee time management, check-in procedures and guest fee processing.
• Maintain consistency in operational procedures, including standards for staging areas, driving range setup and golf cart storage.
• Support the promotion of golf clinics, private lessons and specialized programs for adults, juniors and seniors, fostering high member satisfaction and alignment with club standards.
• Assist with budgeting, inventory planning and control by providing staff with guidance on inventory procedures, maintaining adequate stock levels, and overseeing product display, pricing strategies and promotions to drive sales and meet member needs.
• Assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs