Assistant Golf Professional

BENCHMARK; Naples (FL); On-site; USD 33,062 - 35,817; Full time

Job summary

Pyramid Global Hospitality is seeking a Golf Operations Support role to assist with the daily operations of the pro shop and golf activities at our Naples, FL properties. You will work under the Head Golf Professional and coordinate with an outside service team to ensure seamless tee times, member events, and resort activities.

The role emphasizes delivering excellent guest relations, managing staff and inventory, and participating in golf schools and clinics to enhance teaching skills.

Qualifications

• Ability to achieve positive guest relations and maximize guest satisfaction.
• Broad knowledge of golf operations, service standards, guest relations and etiquette.
• Understanding of merchandising and retail shop operations.
• Computer skills to include basic POS knowledge, Handicap and tournament software programs and Microsoft Office applications.

Responsibilities

• Assist Professional Staff with management, staffing and daily operations duties.
• Under Head Golf Professional, perform limited teaching functions and assist with pro shop operations (booking tee times, charging members).
• Coordinate with outside service team for member and resort activities.
• Oversee daily operation of the pro shop and related golf course activities.
• Assist in setup and execution of member and resort group play.
• Maintain communications to outside service team and starters about tee sheets and changes.

Skills

Guest relations

Golf operations

Merchandising

POS knowledge

Microsoft Office

Tools

Handicap software

Tournament software

POS software

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

What you will have an opportunity to do:

• Assist Professional Staff with management, staffing and daily operations duties.
• Under the direction of the Head Golf Professional, performs limited teaching functions, assist with pro shop operations to include booking tee times, charging members and guests and clear communication with outside service team.
• This person will work closely with outside service team to coordinate all member and resort activities.
• Under Direction of Head Golf professional, responsible for daily operation of the pro shop and related golf course activities.
• Assist Head Professional in setup and execution of all member and resort group play.
• Communicates clearly to outside service team and starters/player assistants all changes to tee sheets and other important information.
• Secures and protects the company assets, including facilities and equipment.
• Implement general policies established by the Head Golf Professional, directs their administration and execution.
• Under the direction of the Golf Professional, performs daily tasks and supervises work activities of personnel in the department.
• Recommends employment, supervises and trains outside service team.
• Assist in maintaining work records and schedules for starters/player assistants.
• Keeps accurate records as determined by Golf Professional.
• Reconciles daily and weekly golf round counts from tee sheets to those tabulated in the computer.
• Transmit information to appropriate person/department.
• Maintain handicap records.
• Assist in managing on‑course pace of play, outside service team and starter/player assistants responsibilities and merchandiser with merchandising of golf shop.
• Enhance teaching skills by assisting with golf schools and clinics and observing private lessons given by Director of Instruction, Director of Golf and Head Golf Professional.
• Attend conferences, workshops and meetings to keep further personal knowledge and stay current with developments in the field.

What are we looking for?

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be determined by the supervisor based upon the particular requirements of the property.

• Daily lineups with Outside Service team to ensure everyone is aware of the current day’s events, future member events, and group outings from the resorts.
• Promote goodwill and camaraderie amongst the golf membership and golf operations team.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Ability to achieve positive guest relations and maximize guest satisfaction.
• Assist professional staff in management and direction golf operations team.
• Must have broad knowledge of golf operations, service standards, guest relations and etiquette.
• Understanding of merchandising and retail shop operations.
• Computer skills to include basic POS knowledge, Handicap and tournament software programs and Microsoft Office applications to include Word, Excel, PowerPoint and Publisher.
• Ability to grasp, lift, carry or transport up to 50 pounds.

Compensation: $24.50 - $24.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.