Assistant GM: Inspire Teams, Deliver WOW Service

Krystal Restaurant; Middlesborough (KY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Free Food

Paid Vacation

Medical Benefits

Future Leaders Program

Flexible Schedules

Holiday Closures

Competitive Wages

Bonus possibilities

Job summary

Krystal is seeking an Assistant General Manager to lead teams, deliver WOW guest service, and ensure strong restaurant operations. You will energize staff, coach shifts, and drive customer satisfaction while maintaining brand standards and financial results.

The role emphasizes people development, guest experiences, and community engagement, with opportunities for growth and leadership in a fast-paced Krystal restaurant.

Qualifications

• Excellent people leadership and guest service skills required.
• Ability to work in a fast paced environment.
• Ability to communicate effectively with guests, team members and Above Restaurant Leaders.
• Ability to resolves issues in compliance with Krystal standards.
• Available to work all shifts, weekends and holidays.

Responsibilities

• Creates a great energy in the restaurant and sets the team up for success.
• Empowers the team through Yes I Can.
• Communicates effectively and engages the team in regular huddles.
• Coaches and motivates the Shift Leaders and crew members.
• Recruits and develops top grade talent.
• Demonstrates commitment to goals and inspires others to deliver excellent performance.
• Recognizes the team with U-Rock and Fresh, Friendly and Fast recognition tools.
• Serves those they lead through behaviors, actions and decisions.
• Creates a fresh, friendly and fast service experience so good that guests can’t wait to come back to Krystal.
• Coaches WOW service and creates a welcoming work environment.
• Takes actions to solve and celebrates guest feedback.

Skills

People leadership

Guest service

Communication

Problem solving

Availability

Education

High school diploma or equivalent

Job description

Krystal is seeking an Assistant General Manager to lead teams, deliver WOW guest service, and ensure strong restaurant operations. You will energize staff, coach shifts, and drive customer satisfaction while maintaining brand standards and financial results.

The role emphasizes people development, guest experiences, and community engagement, with opportunities for growth and leadership in a fast-paced Krystal restaurant.