Assistant GM: Guest Experience & Ops Leader

Workstream; Florida; On-site; USD 52,000 - 66,000; Full time

Job summary

Wingstop in Florida is seeking an Assistant General Manager to support the General Manager in driving profitability, guest experiences, and team leadership. You will oversee operations, ensure compliance with health and safety, manage scheduling and costs, and coach staff to achieve Wingstop standards.

The role emphasizes leadership, operational excellence, and a commitment to guest satisfaction, with flexibility to work evenings, weekends, and holidays.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required.
• Previous experience in restaurant management preferred.
• Proficient in Restaurant Profit & Loss Management.
• Strong leadership and organizational skills.
• Commitment to exceptional guest service.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Assist in profitability initiatives and manage costs.
• Optimize labor scheduling for managers and staff.
• Ensure compliance with regulations and Wingstop policies.
• Maintain Food Safety and health protocols.
• Lead guest experience improvements and resolve complaints.
• Recruit, onboard, and coach team members.
• Conduct regular team meetings and evaluate performance.
• Support local marketing initiatives.

Skills

Restaurant P&L management

Leadership

Guest service

Education

High School Diploma or GED

Job description

Wingstop in Florida is seeking an Assistant General Manager to support the General Manager in driving profitability, guest experiences, and team leadership. You will oversee operations, ensure compliance with health and safety, manage scheduling and costs, and coach staff to achieve Wingstop standards.

The role emphasizes leadership, operational excellence, and a commitment to guest satisfaction, with flexibility to work evenings, weekends, and holidays.