Assistant GM: Growth‑Driven Hospitality Leader

Tropical Smoothie Cafe; Dixon (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with 4% company match

Paid training

Team rewards

Exclusive discounts

Job summary

SERVE Hospitality Group is seeking an Assistant General Manager to collaborate with the General Manager in leading a fast-paced cafe. You’ll coach and develop a high-performing team, ensure exceptional guest experiences, and uphold brand standards daily.

The role emphasizes leadership, accountability, and a hands-on approach to staffing, service quality, and operational execution, with opportunity for growth within a nationally expanding brand.

Qualifications

• Minimum age 18; high school diploma or equivalent required (some college a plus)
• Legally authorized to work under State and Federal guidelines
• Previous restaurant leadership experience in QSR or fast casual (1+ year required; 2+ years preferred)

Responsibilities

• Lead by example to coach, motivate, and support team members during every shift.
• Deliver friendly, accurate, and efficient service while resolving guest concerns with care.
• Ensure food safety, cleanliness, and brand standards are consistently met.
• Execute opening, mid-shift, and closing procedures with accuracy and accountability.
• Assist with hiring, onboarding, and ongoing training to build a strong bench.
• Support labor management, inventory control, and waste reduction to meet targets.
• Partner with the General Manager on sales initiatives, cost control, and shift readiness.
• Promote an upbeat, hospitality-first culture where teams feel supported and empowered.

Skills

Hospitality leadership

Excellent communication

Decision making

Coaching mindset

Reliability

Physical stamina

Flexibility

Team development

Education

High school diploma or equivalent

Some college a plus

Job description

SERVE Hospitality Group is seeking an Assistant General Manager to collaborate with the General Manager in leading a fast-paced cafe. You’ll coach and develop a high-performing team, ensure exceptional guest experiences, and uphold brand standards daily.

The role emphasizes leadership, accountability, and a hands-on approach to staffing, service quality, and operational execution, with opportunity for growth within a nationally expanding brand.