Assistant GM

Hawaiian Bros Island Grill; Locust Valley (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading restaurant brand is seeking a General Manager to oversee operations, manage staff, and ensure high guest satisfaction. The role involves financial management, employee development, and maintaining compliance with company standards. Ideal candidates will have strong leadership skills and a focus on customer service.

Qualifications

• Experience in managing restaurant operations.
• Ability to develop and support employees.
• Strong financial acumen.

Responsibilities

• Oversee restaurant operations and staff management.
• Ensure compliance with safety and sanitation standards.
• Develop strategic financial plans.

Skills

Leadership

Financial Management

Customer Service

Job description

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The General Manager (GM) oversees the operations of the assigned restaurant, ensuring the achievement of sales and profit targets through effective management and enforcement of company policies, procedures, and standards. The GM directly supervises all managers and staff during the restaurant's operating hours, ensuring smooth administration and operations to maximize guest satisfaction and maintain a positive work environment. The role also involves meeting profit goals while ensuring high guest satisfaction.

Key Accountabilities

Job Essentials Roles & Responsibilities:

• Translate the company's vision and values into actionable team and individual goals.
• Align performance metrics to support business and restaurant objectives.
• Model, recognize, and reinforce desired behaviors; align rewards accordingly.
• Identify employee career goals and monitor performance using the People First System.
• Support and develop employees to reach their full potential.
• Gather employee feedback and use survey results to improve management skills.
• Resolve employee concerns effectively, ensuring policy compliance, and escalate major issues to the Territory Director.
• Handle guest issues promptly, resolving recurring problems and informing the Territory Director of significant concerns.
• Ensure compliance with regulations and deliver excellent customer service.
• Implement and oversee marketing strategies effectively.
• Manage employee schedules to balance work/life considerations with business needs.
• Maintain proper inventory levels through correct ordering and efficient usage.

People Management

• Build relationships and brand recognition to generate candidates for leadership roles and develop talent internally.
• Recruit, hire, and develop management staff leveraging available tools.
• Assess team performance objectively and motivate the restaurant team.
• Ensure compliance with productivity and service standards by maintaining a trained and effective staff.
• Act as the key liaison between restaurant management and Field Support.
• Lead the team through change, communicating effectively and supporting adaptation.

Quality Management

• Ensure restaurant operations adhere to QSC, safety, and sanitation standards.
• Maintain equipment properly, making repair or replacement decisions as needed, and communicate with the Territory Director.
• Execute local marketing initiatives successfully.
• Resolve operational issues efficiently.
• Participate in meetings, contribute ideas, and share best practices.
• Meet key deadlines through effective time management and delegation.
• Identify and correct system issues to enhance guest satisfaction.
• Coordinate, implement, and execute new initiatives effectively.
• Oversee onboarding, administration, and assignments.

Financial Management

• Develop strategic plans aligned with regional and company objectives.
• Manage the restaurant's financial performance according to set goals.
• Identify financial trends and opportunities for improvement; develop SMART plans for resolution.
• Ensure accurate financial data management, including payroll, cash handling, food costs, and expenses.
• Review and prepare financial reports accurately.

Requirements

Preferred experience and qualifications are not specified in detail.

Additional Details

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Restaurants