Assistant General Manager (Wood Village, OR)

Anchor Point Management Group; Wood Village (OR); On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Competitive pay

Same-day pay options

Manager Bonus Potential

Flexible scheduling

Team Member discounts

Fun, team-oriented atmosphere

Opportunities for growth and developm

Job summary

Buffalo Wild Wings Wood Village is seeking a Bench/Assistant General Manager to assist the General Manager in operating the restaurant, ensuring safety and profitability. The AGM will supervise shifts, manage staff planning, and drive performance across departments while maintaining guest satisfaction and adherence to company standards.

Competitive pay with benefits, growth opportunities, and flexible scheduling are provided.

Qualifications

• Experience in multi-department staff planning and scheduling.
• Ability to coach and develop department managers and team members.
• Track record of achieving revenue and profitability goals.
• Strong communication and leadership across shifts and teams.

Responsibilities

• Oversee restaurant operations on a shift basis to support General Manager.
• Assist in staffing, hiring decisions and performance reviews across departments.
• Lead weekly manager meetings with General Manager and department heads.
• Develop and implement incentive programs and promotions with managers.
• Motivate staff to participate in company promotions and initiatives.
• Monitor guest feedback and ensure timely responses to complaints and coaching for managers.

Skills

Staff planning

Hiring decisions

Team leadership

Performance coaching

Revenue management

Manager meetings

Incentive programs

Guest service oversight

Job description

Job Location: 22849 NE Glisan St - Wood Village, OR 97060
Salary Range: $58,656.00 - $68,700.00

Bench/Assistant General Manager Job Purpose

The Bench/Assistant General Manager (AGM) assists the General Manager with overseeing the operation of the entire restaurant. The AGM maintains a safe environment and improves bottom line profitability through appropriate revenue management. In addition to supervising the operation of the restaurant on a shift‑by‑shift basis, the AGM’s specific responsibilities include:

Team

• Assists General Manager with overall restaurant staffing planning
• Assists other managers with hiring decisions for all departments
• In partnership with the General Manager, conducts informative, focused weekly manager meetings
• Creates, develops and implements incentive programs and contests in conjunction with the assigned Department Managers
• Actively motivates Team Members to participate in all company promotions and incentives
• Provides regular performance feedback and recognition to assigned Department Managers and all Team Members, including timely performance appraisals
• Assists General Manager with coaching other managers on effective performance management procedures
• Assists General Manager with the ongoing performance management and development of assigned Department Managers

Guest

• Actively looks for and identifies techniques to attract new guests
• Responsible for the restaurant’s Guest Comment program, ensuring all guest complaints are appropriately handled and within a timely basis. Provides feedback and coaching to managers on methods for handling guest complaints

Quality Operations

• Facilitates and ensures adherence to new food product rollouts
• Ensures assigned Department Managers and their teams meet or exceed company standards for serving quality products, recipe adherence and portioning
• Communicates areas of opportunity to the assigned Department Managers
• Assists in teaching, coaching and directing managers and Team Members on quality, service and cleanliness standards and proper inventory levels
• Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and troubleshoots problem areas. Works with assigned Department Managers to create and put action plans in place to address issues; follows up to ensure successful completion
• Conducts administrative manager functions including entering invoices, inventory, end‑of‑day procedures, etc.
• Monitors all repair and maintenance and manages preventative maintenance program for the restaurant and communicates needs to appropriate persons

Sales and Profits

• Holds assigned Department Managers accountable for costs directly associated with their departments
• Maintains proper inventory levels on all food and paper products
• Participates in departmental meetings for assigned Department Managers and assists with communicating successes, new procedures and areas of opportunity
• Establishes daily, weekly, monthly and quarterly projections
• Understands the P&L statement, creates action plans for problem areas
• Assists the General Manager in the creation and development of the annual restaurant budget
• Teaches assigned Department Managers how to meet or exceed budgeted profit goals, reacts to trends, troubleshoots problem areas
• Completes all other assigned duties or tasks

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all‑inclusive.

Perks and Benefits (Full‑Time Employees)

• Competitive pay
• Same‑day pay options
• Manager Bonus Potential
• Flexible scheduling
• Team Member discounts
• Fun, team‑oriented atmosphere
• Opportunities for growth and development

Paid Time Off (PTO): Accruals are based on role classification and years of service.
Oregon Sick Leave (OSL): Accrued at 1 hour for every 30 hours worked (up to 40 hours per year).
Paid Leave Oregon (PLO): Participation in the state‑mandated wage‑replacement program for family, medical, or safe leave.
Health & Wellness: Eligible for group medical, dental, and vision insurance the 1st of the month following 60 days of employment.
Retirement: Eligible to participate in the company 401(k) retirement plan.
Holidays: 7 paid holidays for exempt management.
Other Benefits: Includes jury duty pay, bereavement leave, and Oregon Military Family Leave (for those averaging 20+ hours/week).
Employee Perks: Eligibility for food and beverage discounts per company policy.

Perks and Benefits (Part‑Time/Variable Employees)

• Paid Time Off (PTO): Accruals are based on role classification and years of service.
• Retirement: Eligible to participate in the company 401(k) retirement plan.
• Oregon Sick Leave (OSL): Accrued at 1 hour for every 30 hours worked.
• Paid Leave Oregon (PLO): Access to state‑mandated paid leave (eligibility requires earning at least $1,000 in the prior year).
• Employee Perks: Eligibility for food and beverage discounts per company policy.
• Oregon Military Family Leave: Eligible for up to 14 days of unpaid leave per deployment if working an average of 20+ hours per week.