Assistant General Manager (Union Gap, WA)

Wingmen V Llc; Union Gap (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Same-day pay options

Manager Bonus Potential

Flexible scheduling

Team Member discounts

Fun, team-oriented atmosphere

Opportunities for growth and developm

Job summary

Buffalo Wild Wings is seeking a Bench/Assistant General Manager to help run the restaurant operation with a focus on safety, profitability, and excellent guest experiences. This role oversees shift operations, staff development, and adherence to standards across departments.

Responsibilities include staffing, coaching, and implementing incentives while driving performance and budget adherence. A strong background in restaurant leadership and guest service is essential for success in this

Qualifications

• High school diploma (or equivalent) required.
• 1–3 years of restaurant or leadership experience preferred.
• Understanding of restaurant operations, food safety, and responsible alcohol service preferred.

Responsibilities

• Assist General Manager with staffing planning and hiring decisions.
• Lead weekly manager meetings and develop incentive programs.
• Coach and develop Department Managers and Team Members; provide performance feedback.
• Assist in on-going performance management and development of staff.
• Maintain guest satisfaction by handling complaints and improving service quality.
• Support daily operations to ensure quality, speed and accuracy.

Skills

Leadership

Staffing planning

Coaching

Communication

Education

High school diploma

Job description

Job Location: 2529 Main St, Union Gap, WA - Union Gap, WA 98903

Salary Range: $26.44 - $34.62 Hourly

All World Wide Wings Manager Responsibilities:

All managers, regardless of position, share responsibility of and are accountable for following the

World Wide Wings Manager Description in conjunction with the following job description specific to this position in the company.

Bench/Assistant General Manager Job Purpose:

The Bench/Assistant General Manager (AGM) assists the General Manager with overseeing the operation of the entire restaurant. Maintains a safe environment, and improves bottom line profitability through appropriate revenue management. In addition to supervising the operation of the restaurant on a shift-by-shift basis,

AGM Specific Responsibilities Include:

Team:

• Assists General Manager with overall restaurant staffing planning
• Assists other managers with hiring decisions for all departments
• In partnership with the General Manager, conducts informative, focused weekly manager meetings.
• Creates, develops and implements incentive programs and contests in conjunction with the assigned Department Managers
• Actively motivates Team Members to participate in all company promotions and incentives
• Provides regular performance feedback and recognition to assigned Department Managers and all Team Members, including timely performance appraisals
• Assists General Manager with coaching other managers on effective performance management procedures.
• Assists General Manager with the on-going performance management and development of assigned Department Managers

Guest:

• Actively looks for and identifies techniques to attract new guests.
• Responsible for the restaurant’s Guest Comment program. Ensures all guest complaints are appropriately handled and within a timely basis. Provides feedback and coaching to managers on methods for handling guest complaints.

Quality Operations:

• Facilitates and ensures adherence to new food product rollouts
• Responsible for ensuring assigned Department Managers and their teams meet or exceed company standards for serving quality products, recipe adherence and portioning
• Communicates areas of opportunity to the assigned Department Managers
• Helps general manager teach, coach and direct managers and Team Members on quality, service and cleanliness standards and proper inventory levels.
• Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and trouble-shoots problems areas. Works with assigned Department Managers to create and put action plans in place to address issues. Follows up with each assigned Department Manager to ensure successful completion of plans
• Conducts administrative manager functions including entering invoices, inventory, end of day procedures, etc.
• Monitors all repair and maintenance and manages preventative maintenance program for the restaurant and communicates needs to appropriate persons.

Sales and Profits:

• Holds assigned Department Managers accountable for costs directly associated with their departments
• Maintains proper inventory levels on all food and paper products
• Participates in departmental meetings for assigned Department Managers and assists with communicating successes, new procedures and areas of opportunity
• Establishes daily, weekly, monthly and quarterly projections
• Understands the P&L statement, creates action plans for problem areas
• Assists the General Manager in the creation and development of the annual restaurant budget
• Teaches assigned Department Managers how to meet or exceed budgeted profit goals, reacts to trends, troubleshoots problem areas
• Completes all other assigned duties or tasks

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

NOW HIRING: Assistant ManagersKnow what it’s like to be in the stadium on game day?

Then you know what it’s like to work at Buffalo Wild Wings—it’s electric. It’s fast-paced. It’s game time, all the time. And behind every unforgettable fan experience is a team that brings the energy to life.

What You’ll Do

• Support and inspire Team Members to deliver top-tier service and unforgettable fan experiences
• Assist in coaching, training, and developing the team—helping build an all-star lineup
• Help execute daily operations, ensuring quality, speed, and accuracy across all areas
• Step in where needed—front of house, back of house, bar, or takeout—to keep things running strong
• Help maintain a clean, safe, and compliant environment
• Support promotions, local marketing efforts, and in-store fan engagement

WE’LL PROVIDE THE PLAYBOOK — HERE’S WHAT YOU BRING

• You know the game. Understanding of restaurant operations, food safety, and responsible alcohol service preferred
• Experience counts. High school diploma (or equivalent) required; 1-3 years of restaurant or leadership experience preferred
• Team-first mindset. You enjoy supporting teams, building culture, and leading by example
• High energy. You thrive in a fast-paced environment and bring hustle and positivity to every shift

BRAG FACTOR

You’ll be part of one of the hottest brands around—where the energy is real and the growth opportunities are even bigger. From competitive pay and bonus potential to career development and advancement, we invest in our people as much as we do our wings.

Perks include:

• Competitive pay
• Same-day pay options
• Manager Bonus Potential
• Flexible scheduling
• Team Member discounts
• Fun, team-oriented atmosphere
• Opportunities for growth and development

Full-Time Employees - Other Compensation & Benefits

• Paid Time Off (PTO): Accruals are based on role classification and years of service:
• Oregon Sick Leave (OSL): Accrued at 1 hour for every 30 hours worked (up to 40 hours per year).
• Paid Leave Oregon (PLO): Participation in the state-mandated wage-replacement program for family, medical, or safe leave.
• Health & Wellness: Eligible for group medical, dental, and vision insurance the 1st of the month following 60 days of employment.
• Retirement: Eligible to participate in the company 401(k) retirement plan.
• Holidays: 7 paid holidays for exempt management.
• Other Benefits: Includes jury duty pay, bereavement leave, and Oregon Military Family Leave (for those averaging 20+ hours/week).
• Employee Perks: Eligibility for food and beverage discounts per company policy.

Part-Time/Variable Employees - Other Benefits and Compensation

• Paid Time Off (PTO): Accruals are based on role classification and years of service:
• Retirement: Eligible to participate in the company 401(k) retirement plan
• Oregon Sick Leave (OSL): Accrued at 1 hour for every 30 hours worked.
• Paid Leave Oregon (PLO): Access to state-mandated paid leave (eligibility requires earning at least $1,000 in the prior year).
• Employee Perks: Eligibility for food and beverage discounts per company policy.
• Oregon Military Family Leave: Eligible for up to 14 days of unpaid leave per deployment if working an average of 20+ hours per week.