Assistant General Manager: Team Leader & Operations Coach

Crumbl Cookies; Gladstone (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Crumbl Cookies in Gladstone, MO is seeking an experienced assistant general manager to support the general manager in directing daily operations. The AGM will oversee staff, delegate tasks, and maintain high standards of service and merchandise quality.

You will mentor teammates, deliver performance feedback, set goals, and foster teamwork while modeling company policies. The role requires strong leadership, clear communication, and the ability to act confidently in the GM's absence.

Qualifications

• Strong interpersonal and communication skills.
• Solid problem-solving abilities.
• Good observation skills.
• Ability to deliver constructive criticism.
• Ability to identify weaknesses and provide coaching where necessary.

Responsibilities

• Cooperating with the general manager and assisting with project planning and staff management.
• Nurturing positive working relationships with staff.
• Delegating daily tasks.
• Addressing issues in a timely fashion.
• Supervising staff and controlling merchandise.
• Ensuring company policies and procedures are followed.
• Setting a good example for staff.

Skills

Interpersonal skills

Problem-solving

Observation skills

Constructive feedback

Coaching staff

Job description

Crumbl Cookies in Gladstone, MO is seeking an experienced assistant general manager to support the general manager in directing daily operations. The AGM will oversee staff, delegate tasks, and maintain high standards of service and merchandise quality.

You will mentor teammates, deliver performance feedback, set goals, and foster teamwork while modeling company policies. The role requires strong leadership, clear communication, and the ability to act confidently in the GM's absence.