Assistant General Manager - Stapley Drive

Chick-fil-A; Mesa (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Sundays Off

Tuition assistance

Paid vacation and sick leave

Leadership coaching

Free meals

Job summary

Chick-fil-A Stapley Drive in Mesa, AZ is seeking an Assistant General Manager to lead daily operations and drive customer satisfaction. You will guide a large leadership team, develop store plans, and ensure consistent service and hospitality across all shifts.

Ideal candidates bring leadership experience in fast food or hospitality, a track record of ownership and completion, and a strong focus on team development and operational excellence.

Qualifications

• Must be 18 years or older.
• Experience leading at least 10 team members.
• Proven ownership and completion track record.
• Basic computer proficiency with Word and Excel.

Responsibilities

• Create a healthy work environment by supporting the team and fostering open communication.
• Lead a team of 15+ leaders with a focus on upholding Chick-fil-A standards.
• Coach leadership team to be goal-oriented and achieve extraordinary results.
• Strategically create result-oriented systems that can be replicated and scaled.
• Create a quarterly business plan and set weekly objectives.
• Set store goals, share results, and celebrate successes.
• Hold team members accountable to all policy standards and provide feedback.
• Ensure proper procedures for order taking, hospitality, speed, and accuracy.
• Communicate effectively with a positive approach to all situations.
• Coordinate open communication with executive leadership and direct reports.
• Facilitate development of staff and identify growth goals.
• Identify potential leaders and develop them operationally and relationally.

Skills

Team leadership

Staff development

Communication

Computer literacy

Initiative

Positive attitude

Schedule flexibility

Problem solving

Tools

Word

Excel

Job description

Assistant General Manager - Chick-fil-A Stapley Drive

Are you a highly skilled and motivated leader looking to expand your career in the food and beverage industry? Do you thrive in a positive and fast-paced work environment? If so, Chick-fil-A is looking for you! As an Assistant General Manager at Chick-fil-A, you will have the opportunity to enhance customer experience, optimize processes, and lead a team of talented individuals. Join our team and be a part of America's favorite quick-service fast food restaurant!

Overview

Chick-fil-A Stapley Drive is hiring a growing professional who wants to expand their leadership skills, build their career portfolio, and have the opportunity to grow within the company. Chick-fil-A was voted as America’s favorite quick-service restaurant, and we pride ourselves on having a fast-paced growth culture where leaders are continually developing and enhancing their skills and the skills of those around them, while also encouraging work-life balance. This includes high-level hospitality experience, business acumen, coaching, and overall leadership savvy.

Responsibilities

• Create a healthy work environment by supporting the team and fostering open communication
• Lead a team of 15+ leaders with a focus on upholding Chick-fil-A standards
• Coach leadership team to be goal-oriented and achieve extraordinary results
• Strategically create result-oriented systems that can be replicated and scaled
• Create a quarterly business plan and set weekly objectives
• Set store goals, share results, and celebrate successes
• Hold team members accountable to all policy standards, providing formal and informal feedback on an ongoing basis and issuing disciplinary action fairly and consistently
• Ensure proper procedures are followed for order taking, hospitality, speed, and accuracy
• Communicate effectively with a positive approach to all situations
• Coordinate open communication with executive leadership and direct reports through scheduled meetings, email, phone calls, and communication platforms
• Facilitate professional & personal development of staff by identifying staff member goals and how Chick-fil-a fits into their plan.
• Identify potential leaders and help them develop and grow operationally and relationally
• Utilize development tools and platforms to create an environment of learning and growth
• Hold all senior leadership accountable for their personal and professional development and job responsibilities
• Maintain an open and flexible schedule to work any daypart in conjunction with business needs
• Work in the store at Stapley Drive in any position and perform all other assigned duties

Qualifications

• Must be 18 or older
• Experience as a leader, preferably in a restaurant, customer service or hospitality environment
• Proven ability to lead a minimum of 10 Team Members
• Track record of ownership and commitment to completion
• Basic computer and iPad competency including Word and Excel
• Ability to meet the physical demands of the position
• Demonstrated optimism & a positive attitude
• Initiative and hospitality skills

Our Benefits

• College Tuition Assistance (20+ hours a week with Fri/Sat availability)
• Sundays Off
• Leadership and Professional Coaching
• Health, Vision, & Dental Insurance available with Employer Contribution
• Paid vacation and sick leave
• Access to Scholarships up to 25,000 dollars per year through the "True Inspiration Scholarship" and up to 2,500 dollars through the "Leadership Scholarship"!
• Free Meals
• Positive Work Environment

Location of store

Chick-fil-A Stapley Drive, 1664 S. Stapley Drive, Mesa, AZ 85204

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by management or other qualifications might be taken into consideration. Prior experience in one of the following brands is highly desirable, but not required: Habit Burger Grill, Chick-fil-A, Popeyes, Starbucks, Panera Bread, McDonalds, Raising Canes, Culver's, In-N-Out Burger, and Quick Trip.

Working at a Chick-fil-A restaurant is more than a job - it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.