Assistant General Manager - South Norwalk

Advanced-Hospitality; Norwalk (CT); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Dental Insurance

Employee discount

Health Insurance

Paid time off

Vision insurance

Job summary

Advanced Hospitality Systems is seeking an experienced Assistant General Manager with a strong background in restaurant operations. The role is hands-on, 80% in-venue, requiring leadership of managers and hourly staff to deliver impeccable hospitality.

You will oversee all aspects of operations, including food and beverage execution, cost control, service, and profitability, while meeting budget targets and managing labor and inventory. High-volume experience is essential.

Qualifications

• Minimum 5 years of proven success as a leader in restaurant operations.
• Experience in high-volume settings with a hands-on approach.
• Must have strong financial acumen and P&L understanding.
• Proficient in Microsoft Office; knowledge of Brink or 7Shifts preferred.
• ServeSafe certification preferred.

Responsibilities

• Lead restaurant operations including food, service, cost control, labor, and profitability.
• Meet budgeted revenue and expense goals.
• Oversee weekly P&L analysis, inventory, and production.
• Manage weekly labor scheduling and productivity analysis.
• Maintain CRM for guest relations and satisfaction.
• Train and develop managers and hourly staff.

Skills

Restaurant leadership

Team mentoring

Budgeting and cost control

Staff scheduling

Guest relations

English language

Basic Spanish

Education

High school diploma or equivalent

Tools

Brink POS

7Shifts POS

Microsoft Office

Job description

DESCRIPTION

We are looking for an experienced, responsible Assistant General Manager with a background in restaurant management. The ideal candidate should be energetic, personable, engaging, and understand the technical aspects of great hospitality. Must have a flexible schedule, experience in a high-volume setting, and be willing to roll up your sleeves to get “hands‑on”.

• Ability to work on your feet 8-10 hours per day
• Able to be scheduled any day of the week, opening, or closing
• Available to work on holidays (except Thanksgiving and Christmas )
• Basic understanding of the Microsoft suite of programs
• Previous Management experience required

As the Assistant General Manager you will...

• Fully understand and embody the company's culture and the historical evolution of the brand
• Mentor, teach, and train Managers and hourly staff to perform at a high level and exceed expectations while building relationships with employees that foster loyalty and teamwork.
• Be responsible for all aspects of restaurant operations including but not limited to food and beverage execution, quality control, service, cost control, labor, and profitability.
• Meet budgeted goals related to projected revenue, cost of goods, labor, and all other operating expenses.
• Be responsible for weekly profit and loss analysis, inventory, ordering, and production
• Manage weekly labor cycle by producing revenue projections, staffing matrices, staff scheduling, and theoretical vs actual labor analysis.
• Maintain and manage in-house CRM platform to ensure customer relations visibility while ensuring guest satisfaction, retention, and recovery.
• Work directly with the Manager of Training on the education and training of all team members on the core company curriculum, procedures, and policies.
• Maintain the appearance, cleanliness, and upkeep of the restaurant in line with budgeted targets.
• Ensure that all food and beverage preparation areas and employees maintain and comply with the highest standards of public health, sanitation, and safety.
• Enforce all handbook policies and standards set forth by the company.
• Develop and maintain relationships with food and beverage vendors and ensure that all purchases are made leveraging purchasing power and confirm that all negotiated prices and terms are achieved and realized.

ROLE COMPETENCIES

Language

• English
• Basic Spanish (preferred but not required)

Experience

• A minimum of 5 years of proven success as a leader in restaurant operations.
• A background including best-in-class restaurant experience along with a constant desire to stay on top of current food trends and deliver impeccable hospitality.
• Must possess a strong financial acumen, command of a P&L, and the ability to effectively interpret reporting.

Technical

• Strong Computer Skills (Microsoft Office, Brink, 7Shifts POS preferred)
• Ability to do theoretical costing around food, purchasing, and labor.

Certifications

• ServeSafe Certified

Attention To Detail

• Taking responsibility for a through and detailed method of working.

Financial Awareness

• Actively seeking opportunities to optimize financial costs and investments when making decisions that have a financial implication.

Functional Expertise and Usage

• Acquiring and applying functional knowledge in an area of specialty that is not technical --For example, Operations, Finance, and Human Resource Management

Organizational Awareness

• Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities, perceiving the impact and the implications of decisions on other components of the organization.

Oral Communication

• Shaping and expressing ideas and information in an effective manner.

Integrity

• Upholding accepted social and ethical standard in job-related activities and behaviors

Work Environment

• This is a hands‑on position that requires 80% of the workweek spent actively engaged in restaurant and culinary operations.
• Must be able to work on your feet for up to 10 hours at a time and have the ability to lift up to 50lbs.
• Must be able to travel within your region.
• Must be able to travel outside your region up to 50% of the time.

Salary: Starting at $70,000 per year depending on experience

Benefits

• Dental Insurance
• Employee discount
• Health Insurance
• Paid time off
• Vision insurance

Details

• Job Type: Full-time
• Experience level: 1 year
• Shift: Day & Evening, Weekend availability
• Education: High school or equivalent (Preferred)
• Work Location: In-person