Assistant General Manager - South Norwalk

Sally’s Apizza; Norwalk (CT); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Dental Insurance

Health insurance

Vision insurance

Short‑term Disability

Long‑Term Disability

Group Life

Sick Time & Vacation Time or Paid time

Job summary

Sally’s Apizza in Norwalk, CT is seeking an Assistant General Manager to work closely with the General Manager and run daily restaurant operations according to company standards and policies.

You will supervise front and back‑of‑house staff, engage with guests, mentor managers, train hourly teams, manage labor and inventory, and help ensure a smooth, hospitality‑driven service across shifts.

Qualifications

• Technical - Strong Computer Skills (Microsoft Office, Brink POS preferred) and Experience using third‑party delivery services.
• Language: English, Basic Spanish (preferred but not required)
• Experience - A minimum of 2 years of proven success as a manager in a restaurant setting. Comprehensive understanding of restaurant operations.
• Certifications - ServeSafe Certified
• Work Environment - 90% of week on active shifts; ability to stand for long periods and lift 50 lbs; availability days, nights, weekends, holidays.

Responsibilities

• Embody Sally’s Apizza culture and brand history.
• Be direct point of contact for front and back‑of‑house team on a shift basis.
• Function as the General Manager when the GM is not on shift.
• Understand location sales forecast, labor goals, and COGS budget.
• Mentor and coach managers to succeed within Sally’s restaurant environment.
• Train hourly staff to perform at a high level.
• Build relationships with managers and employees to foster loyalty and teamwork.
• Hold staff accountable to SOPs for all front and back‑of‑house positions.
• Help solve guest‑related issues.
• Maintain a presence in dining room for smooth service.
• Conduct daily pre‑shift meetings with hourly staff.
• Communicate daily operational updates to the GM.
• Interview and hire new hourly staff; administer progressive discipline.
• Open and close the restaurant per company standards.
• Conduct End‑of‑period inventory counts and enter counts into R365.
• Assist with weekly payroll processing.
• Place orders with vendors according to forecasted sales and par levels.

Skills

Computer skills

English

Spanish (basic)

Tools

Brink POS

Delivery platforms

Job description

FIND YOUR FIRE!

At Sally's Apizza we have been creating New Haven Style Apizza since 1938 and are now expanding to locations across the United States. Famous for our distinctive tomato sauce and chewy, crispy crust with an iconic oven-kissed char, Sally’s draws pizza fans from around the world. We hand‑craft authentic pizza in custom‑designed ovens, using the original recipes. Sally’s mission is to make great pizza available to everyone.

With Sally's growth, comes new opportunities from management to corporate roles. We offer coaching, training and promotion within giving you a path to pursue your future career goals.

DESCRIPTION

As the Assistant General Manager, you will collaborate closely with the General Manager to conduct day-to-day restaurant operations according to company standards and policies. You will be directly responsible for managing front and back‑of‑house employees as well as engaging with guests to provide a high level of hospitality in our dining rooms.

As the Assistant General Manager your responsibilities include...

• Fully understand and embody the Sally’s Apizza culture and the historical evolution of the brand.
• Be the direct point of contact for all front and back‑of‑house team members on a shift‑to‑shift basis.
• Function as the General Manager when the General Manager is not on shift.
• Have a full understanding of the restaurant location you are assigned to as it pertains to the sales forecast, labor goal, and cost of goods sold budget.
• Mentor and coach young managers on how to succeed within Sally’s restaurant environment.
• Train hourly line staff to perform at a high level.
• Build relationships with managers and employees that foster loyalty and teamwork.
• Hold staff accountable to our standard operating procedures for all front and back‑of‑house positions.
• Help to solve all guest‑related issues.
• Maintain a presence in the dining room to ensure a smooth flow of service.
• Conduct daily pre‑shift meetings with the hourly staff.
• Communicate daily operational updates to the General Manager.
• Interview and hire new hourly line staff.
• Administer progressive discipline to hourly line staff when necessary.
• Open and close the restaurant according to company standards.
• Conduct End‑of‑period inventory counts and enter the counts into R365.
• Assist with the processing of weekly payroll.
• Place orders with our vendors according to forecasted sales volumes and daily usage par levels.

JOB REQUIREMENTS

• Technical -Strong Computer Skills (Microsoft Office, Brink POS preferred) and Experience using third‑party delivery services.
• Language:English, Basic Spanish (preferred but not required)
• Experience - A minimum of 2 years of proven success as a manager in a restaurant setting. Comprehensive understanding of restaurant operations.
• Certifications - ServeSafe Certified
• Work Environment - This is a hands‑on position that requires 90% of your week to be spent actively engaged in running great shifts. Must be able to work on your feet for up to 10 hours at a time and lift 50 lbs. Must be available days, nights, weekends, and holidays.

SALARY & BENEFITS

• Starting at $70,000/ year, Depending on Experience
• Dental Insurance
• Employee discount
• Health insurance
• Vision insurance
• Short‑term Disability
• Long‑Term Disability
• Group Life
• Sick Time & Vacation Time or Paid time off

DETAILS

• Full Time, In‑Person,Day, Evening & Weekend availability

SALLY’S CORE VALUES

Obsession for Apizza:True passion for the uncompromised quality and tradition of New Haven Apizza. Strive for excellence and bring your personal best to work every day.
Commitment to Our Guests:Demonstrate warmth and care while creating memorable moments of hospitality for all guests.
Strength of Character:Take pride in your job and use your best judgment to do what is right and fair even when no one else is looking. Actively seek to build trust with colleagues and guests.
We Are Hungry:We are a teaching company filled with people who are hungry for knowledge and growth. Our hunger is insatiable, and we crave honest feedback to strengthen our skills and hold each other accountable.

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