Assistant General Manager | Sales / Operations/Training Manager

Amazing Lash Studio; El Paso (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay and bonus structure

Commission on Sales

Paid Time Off (PTO)

Free and discounted services

Referral Program

Flexible Schedule

Job summary

Amazing Lash Studio in El Paso, TX is seeking an Assistant Manager/Training Manager to lead daily operations, motivate staff, and drive membership and retail sales. This role offers leadership opportunities within a growing beauty brand and a dynamic team environment.

Join a company that emphasizes coaching, staff development, and exceptional guest service while offering flexible scheduling and chances to grow within the organization.

Qualifications

• Leadership experience in a service or salon setting.
• Proven ability to manage and motivate a team to meet sales goals.
• Strong customer service orientation and conflict resolution skills.

Responsibilities

• Assist Management in daily operations and ensure high service standards.
• Lead sales training, coaching, and role-playing for staff.
• Oversee membership retention, retail goals, and social media presence.
• Coach and train new hires; conduct monthly evaluations.

Skills

Leadership

Sales management

Customer service

Staff motivation

Training & coaching

Communication

Organization

Education

Cosmo or Esti license

Lash extension experience

Tools

Social media management

Job description

Hiring Immediately for an Assistant Manager/Training Manager! Would you like to pursue a career in the ever-growing beauty industry? Now's the time to join our Amazing Team! The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!

AMAZING LASH STUDIO ASST MANAGER BENEFITS

• Competitive pay and bonus structure
• Commission on Sales
• Paid Time Off (PTO)
• Free and discounted services
• Referral Program
• Flexible Schedule

RESPONSIBLITIES

• Assist Management in operations of the Amazing Lash Studio
• Ensure a high level of service and execution of organizational standards
• Act as main sales Manager and sales trainer by identifying training needs and providing ongoing training, coaching, and role-playing opportunities to the team as needed
• Act as the Stylist Trainer - provides monthly evaluation, new hire training, ongoing mentoring and training of new services
• Sales management duties include management and motivation to set, achieve, and exceed personal, team and individual membership sales, and retails sales goals
• Assists studio Owner and Director in all daily operations
• Conduct new hire training for both Front Desk and Service providers
• Conduct monthly employee evaluations
• Participate in continual education and training of staff
• Assists in setting, achieving Studio revenue and productivity goals
• Creates and implements Studio’s social media presence and marketing strategies on daily, weekly and monthly basis
• Responds and addresses all client reviews
• Consistently creates a friendly, high-energy environment for guests and staff through motivation, greeting, assisting and quickly responding to customer and staff questions and needs
• Demonstrates desired behavior of staff including focus on membership sales, customer service, cash management, retail sales, member retentions, staff interaction and follow up with guests
• Provides strong leadership/management presence
• Maintains quality service by informing organization standards and policies
• Coaches and trains sales associates/customer service and esthetician and cosmetologist staff on the sales and operations process
• Oversees and manages all membership retention
• Manages sales associate schedules
• Ensures that all Studio policies and procedures are being properly followed and executed
• Inventory Management
• Maintains an impeccable and clean studio

QUALIFICATIONS

• Experience in management including but not limited to experience as a sales manager, operations manager, or general manager.
• Must have a Cosmo or Esti license
• Must have lash extension experience
• Salon experience a plus
• Has excellent leadership, and sales manager skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly and staff is motivated.
• Implement structure, policies and procedures.
• Customer Service oriented
• Highly organized and able to multi task in a fast-paced emotional environment.
• Ability to identify and problem solve, set expectations, goals and delegate
• Strong verbal and written communications skills
• Possess strong interpersonal skills to communicate with confidence to both internal personnel and customers
• Must be an excellent organizer and problem solver and be three steps ahead in all situations.
• Strong project and goal management skills
• Have experience in social media platform to include Instagram, Facebook, Yelp, Google Business, Tik Tok, Hoote Suites
• Must be able to work flexible days and hours; including nights, weekends, and holidays
• Must have flexibility to be on call 7 days a week all operational hours
• Competent trainer and motivator
• Creative and dedicated
• Outgoing and able to work with multiple personalities

Each Amazing Lash Studio location is independently owned and operated. Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment. Amazing Lash Franchise, LLC (ALF) is not involved in, and is not responsible for, employment and personnel matters and decisions made by any franchise owner. All individuals hired by franchise owners’ studios are their employees, not those of ALFS. This is not an offer of employment by ALF. Benefits vary by independently owned and operated Amazing Lash Studio location. Amazing Lash Studio and Amazing Lash Studio + design are registered trademarks owned by ALF

©2024 Amazing Lash Franchise, LLC (“ALF”). Each Amazing Lash Studio® location is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ALF. Amazing Lash Studio® and Amazing Lash Studio + design are registered trademarks owned by ALF.