Assistant General Manager - Sales and Outreach

D1 Training; Chattanooga (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Dental insurance

Free uniforms

Job summary

D1 Training is seeking an experienced Assistant General Manager to lead daily gym operations, oversee staff, and ensure an exceptional member experience. You will work closely with the General Manager to maintain high standards and drive business success.

The role focuses on operational leadership, customer service, and sales support, with opportunities for growth within a dynamic athletic facility. On-site position with a base salary plus commissions and bonuses.

Qualifications

• 3+ years in a supervisory or management role, preferably in fitness or hospitality.
• Experience in customer service, sales, and team management is highly desirable.
• Background in fitness training, health club management, or related field is a plus.

Responsibilities

• Oversee daily gym operations to ensure smooth and efficient performance.
• Supervise and support gym staff, including trainers, instructors, and front desk personnel.
• Address member needs and concerns to ensure a positive experience and high retention.
• Assist in achieving membership sales goals, conduct tours, promote packages, and support lead generation.
• Assist in budgeting and financial oversight, including payroll, expenses, and inventory control.
• Ensure health and safety regulations are followed and safety protocols are practiced.
• Maintain clear communication with GM and prepare performance reports for senior management.

Skills

Leadership

Staff management

Customer service

Sales experience

Communication

POS systems

Gym management software

Microsoft Office

Tools

Gym management software

POS systems

Microsoft Office

Job description

Benefits:

• Bonus based on performance
• Paid time off
• Training & development
• Dental insurance
• Free uniforms

Assistant General Manager

Full-Time | On-Site | Base Salary + Commission + Bonuses.

Lead sales. Lead teams. Run the business like it matters.

D1 Training is not a traditional gym. We are an athletic-based training facility for adults and youth athletes (ages 7+), built on a simple promise: You pick the goal. We help you get there.

We are seeking a motivated and experienced Assistant General Manager (AGM) to join our dynamic gym team. The AGM will play a key leadership role in overseeing the day-to-day operations of the facility, ensuring an exceptional member experience, and helping drive the gym’s overall success. This individual will work closely with the General Manager to manage staff, maintain operational standards, and support business growth, while promoting a culture of fitness, wellness, and customer satisfaction.

Key Responsibilities:

Operational Leadership:

• Assist in overseeing the daily operations of the gym, ensuring it runs smoothly and efficiently.
• Monitor and maintain cleanliness, safety, and organization of the gym to provide a high-quality environment for members.
• Manage and enforce gym policies and procedures to ensure a consistent experience for all members.

Staff Management:

• Supervise and support gym staff, including personal trainers, fitness instructors, and front desk personnel.
• Assist in the hiring, onboarding, training, and scheduling of staff to ensure adequate coverage and a positive work environment.
• Conduct regular performance reviews, offer feedback, and provide coaching to improve staff performance and professional development.

Member Experience:

• Ensure that members have a positive experience by addressing their needs, concerns, and inquiries in a timely and professional manner.
• Handle member complaints or issues with empathy and professionalism, working toward effective resolutions.
• Implement strategies to improve member retention and satisfaction, fostering a welcoming and motivating atmosphere.

Sales & Marketing Support:

• Support the General Manager in achieving membership sales goals, including conducting tours, promoting membership packages, and assisting with lead generation and conversion.
• Help implement and promote marketing initiatives and special events to increase brand awareness and engagement.

Financial Oversight:

• Assist in managing the gym’s budget and financials, including monitoring expenses, payroll, and inventory control.
• Contribute to cost-control initiatives and ensure that revenue targets are met through effective management and promotion of memberships and services.

Compliance & Safety:

• Ensure all gym facilities are in compliance with health and safety regulations.
• Monitor and enforce gym safety protocols to prevent accidents and ensure the well-being of members and staff.
• Oversee emergency procedures and ensure the team is properly trained to respond to incidents.

Communication & Reporting:

• Maintain clear and consistent communication with the General Manager and other team members.
• Generate and review daily/weekly/monthly reports related to gym operations, membership metrics, and financial performance.
• Assist in preparing and presenting performance updates to senior management.

Qualifications:

Experience:

• Preferred 2-3 years in a supervisory or management role, preferably in the fitness or hospitality industry.
• Experience in customer service, sales, and team management is highly desirable.
• Background in fitness training, health club management, or a related field is a plus.

Skills:

• Strong leadership and team-building skills, with the ability to motivate and inspire staff.
• Excellent communication skills, both verbal and written.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficient in using gym management software, point of sale (POS) systems, and Microsoft Office Suite.

Physical Requirements:

• Must be able to stand, walk, and occasionally lift or move equipment and supplies.
• Ability to work in a gym environment with varying temperatures and noise levels.