Assistant General Manager

D1 Training - 45 Sports; Norwalk (CT); On-site; USD 22,041 - 27,552; Part time

Job summary

A local gym in Norwalk, Connecticut, is looking for an Assistant General Manager (AGM) to enhance member experiences and oversee operations. This role includes managing staff, promoting a positive gym environment, driving sales, and ensuring compliance with safety standards. Ideal candidates should have 2-3 years of supervisory experience in the fitness industry, strong leadership skills, and proficiency in management software. Compensation ranges from $16.00 to $20.00 per hour.

Qualifications

• Minimum of 2-3 years in a supervisory or management role, preferably in the fitness or hospitality industry.
• Experience in customer service, sales, and team management.
• Background in fitness training or health club management is a plus.

Responsibilities

• Assist in overseeing daily operations to ensure smooth functioning.
• Supervise staff, oversee hiring, training, and scheduling.
• Address member needs and concerns professionally.
• Support sales goals and marketing initiatives.
• Assist in managing budget and financials.
• Ensure compliance with health and safety regulations.
• Maintain communication with the General Manager.

Skills

Strong leadership and team-building skills

Excellent communication skills

Ability to handle multiple tasks

Proficient in gym management software

Tools

Point of Sale (POS) systems

Microsoft Office Suite

Job description

Overview

We are seeking a motivated and experienced Assistant General Manager (AGM) to join our dynamic gym team. The AGM will play a key leadership role in overseeing the day-to-day operations of the facility, ensuring an exceptional member experience, and helping drive the gym’s overall success. This individual will work closely with the General Manager to manage staff, maintain operational standards, and support business growth, while promoting a culture of fitness, wellness, and customer satisfaction.

Responsibilities

• Operational Leadership: Assist in overseeing the daily operations of the gym, ensuring it runs smoothly and efficiently. Monitor and maintain cleanliness, safety, and organization of the gym to provide a high-quality environment for members. Manage and enforce gym policies and procedures to ensure a consistent experience for all members.
• Staff Management: Supervise and support gym staff, including personal trainers, fitness instructors, and front desk personnel. Assist in the hiring, onboarding, training, and scheduling of staff to ensure adequate coverage and a positive work environment. Conduct regular performance reviews, offer feedback, and provide coaching to improve staff performance and professional development.
• Member Experience: Ensure that members have a positive experience by addressing their needs, concerns, and inquiries in a timely and professional manner. Handle member complaints or issues with empathy and professionalism, working toward effective resolutions. Implement strategies to improve member retention and satisfaction, fostering a welcoming and motivating atmosphere.
• Sales & Marketing Support: Support the General Manager in achieving membership sales goals, including conducting tours, promoting membership packages, and assisting with lead generation and conversion. Help implement and promote marketing initiatives and special events to increase brand awareness and engagement.
• Operations & Financials: Assist in managing the gym’s budget and financials, including monitoring expenses, payroll, and inventory control. Contribute to cost-control initiatives and ensure that revenue targets are met through effective management and promotion of memberships and services.
• Compliance & Safety: Ensure all gym facilities are in compliance with health and safety regulations. Monitor and enforce gym safety protocols to prevent accidents and ensure the well-being of members and staff. Oversee emergency procedures and ensure the team is properly trained to respond to incidents.
• Communication & Reporting: Maintain clear and consistent communication with the General Manager and other team members. Generate and review daily/weekly/monthly reports related to gym operations, membership metrics, and financial performance. Assist in preparing and presenting performance updates to senior management.

Qualifications

• Experience:
  • Minimum of 2-3 years in a supervisory or management role, preferably in the fitness or hospitality industry.
  • Experience in customer service, sales, and team management is highly desirable.
  • Background in fitness training, health club management, or a related field is a plus.
• Skills:
  • Strong leadership and team-building skills, with the ability to motivate and inspire staff.
  • Excellent communication skills, both verbal and written.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Proficient in using gym management software, point of sale (POS) systems, and Microsoft Office Suite.
• Physical Requirements:
  • Must be able to stand, walk, and occasionally lift or move equipment and supplies.
  • Ability to work in a gym environment with varying temperatures and noise levels.

Compensation

Compensation: $16.00 - $20.00 per hour

Note: This content has been refined to remove non-essential and irrelevant text while preserving core job information.