Assistant General Manager - RV Resort

TJO 10 X 10 MANAGEMENT, L.P.; Warrens (WI); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Housing Included

Job summary

Great Escapes RV Resorts in Wisconsin is seeking a next-level Assistant General Manager to join our outdoor hospitality leadership team. This hands-on AGM will oversee Housekeeping, Front Office, and Recreation, working closely with the General Manager to ensure exceptional guest experiences and smooth daily operations.

The role emphasizes leadership, financial acumen, and the ability to adapt to a fast-paced, seasonal environment.

Qualifications

• Minimum of 2 years of management or leadership experience.
• Excellent verbal communication and leadership skills.
• Ability to lead a team and manage operations during peak seasons.
• Comfortable working outdoors and weekends.

Responsibilities

• Oversee resort operations including budgeting, forecasting, and brand standards.
• Manage recruitment, training, coaching, and performance of team members.
• Ensure safety and compliance; maintain guest satisfaction and operational excellence.
• Serve as Manager on Duty during scheduled shifts.
• Lead Housekeeping, Front Office, and Recreation.
• Provide data and insights for capital expenditure and expansion budget needs.

Skills

Leadership

Time management

Communication

Customer service

Decision making

Problem solving

Multitasking

Team leadership

Job description

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Full Time Warrens, WI, US

18 days ago Requisition ID: 1431

Salary Range: $55,000.00 To $60,000.00 Annually

We’re Looking for a Next-Level AGM

We’re looking for a next-level Assistant General Manager to join our outdoor hospitality leadership team in Wisconsin.

This isn’t your typical AGM role.

We’re looking for someone who can thrive outdoors, think on their feet, manage a million moving pieces, understand the numbers, and turn crazy ideas into things that actually work.

Salary: $55,000–$60,000 annually

Housing Included: 3-bedroom, 2-bathroom house with a fenced-in backyard located directly on the property.

Seasonal Schedule

Off-Season: Monday–Friday schedule focused on planning, projects, training, operational improvements, and preparing for the upcoming season.

Peak Season: This is a primarily second-shift leadership role designed to complement and offset the General Manager’s schedule.

During the season, this position will include:

• All weekends are required
• Primarily second-shift hours
• Regular Manager on Duty (MOD) shifts
• High guest interaction and team leadership during peak operating hours
• A hands-on leadership presence throughout the resort
• Flexible scheduling based on operational needs, events, and occupancy

We need someone who embraces that rather than someone who is looking for a traditional Monday–Friday management position year-round.

You Might Be the Person Who…

Loves the energy of outdoor hospitality and enjoys working in an environment where no two days are exactly alike.

Can visit and not get lost in Excel spreadsheets. You can talk P&L, budgeting, forecasting, reforecasting, labor, and operational performance just as easily as how to build the perfect campfire without fat lighter.

Brainstorms ideas that make everyone say, “Wait…could we actually do that?” — and then knows how to turn the idea into a plan.

Makes quick decisions when things get crazy and can remain calm when the operation is moving a hundred miles an hour.

Has exceptional time-management and organizational skills and can prioritize what matters most when everything seems important.

Knows how to lead a team while still being willing to jump in wherever needed.

Doesn’t mind weekends and second shifts and understands that peak-season leadership means being present when our guests and team need us most.

Isn’t afraid to get their hands dirty. You’re just as comfortable walking a property and solving an operational issue as you are sitting behind a computer analyzing the numbers.

About Great Escapes RV Resorts

At Great Escapes RV Resorts, we are dedicated to delivering exceptional outdoor hospitality experiences while maintaining the highest standards of service, safety, and operational excellence.

• Excellence in All We Do – We strive for the highest quality in guest experiences, team leadership, and financial performance.
• Safety First – We ensure that every resort provides a secure and well-maintained environment for guests and employees.
• Communication – We foster clear, open, and proactive communication across all levels of our organization.
• Accountability – Everyone is expected to take ownership of all aspects of their duties at our parks. Being accountable for the work we do each day makes us such a strong team; we don’t have errors—we have areas of opportunity.
• Patience – We approach challenges and guest interactions with professionalism and understanding.
• Enthusiasm – We bring energy and passion to our work, creating a welcoming and engaging atmosphere.

Position Overview

The Assistant General Manager will work closely with the General Manager to oversee all facets of daily resort operations.

This is a hands-on leadership position designed to complement and offset the General Manager while providing strong leadership coverage during the resort’s busiest operating hours.

The AGM will play a key role in leading Housekeeping, Front Office, and Recreation, while also supporting the overall operation of the resort.

The successful candidate will have outstanding communication, organizational, leadership, financial, and customer service skills. Management experience in hospitality, retail, restaurant, recreation, tourism, campground, resort, or another customer-facing operational environment is preferred.

Most importantly, we are looking for someone who takes ownership, moves with urgency, thinks creatively, and gets things done.

Essential Job Functions

• Assist in leading, directing, and managing all resort operations including, but not limited to, resort budgeting, forecasting, reforecasting, strategic planning, company policies, and brand standards.
• Work closely with the General Manager to monitor financial performance and identify opportunities to improve revenue, profitability, labor efficiency, and overall resort performance.
• Develop relationships to extend the RV resort’s brand within the local community through philanthropic or paid efforts in collaboration with the Director of Marketing.
• Responsible for all recruiting, hiring, supervising, training, assessing, evaluating, coaching, counseling, recognizing, and rewarding team members with assistance if needed from the General Manager.
• Ensure all team members comply with appropriate policies, operational procedures, safety standards, and company expectations.
• Collaborate with the General Manager to quickly and effectively address issues that could adversely affect the resort, guest satisfaction, or overall operation.
• Ensure compliance with federal, state, and local agencies that regulate RV resort and campground operations.
• Provide data and operational insight to assist with capital expenditure and expansion budget needs.
• Serve as a multi-department leader for Housekeeping, Front Office, and Recreation.
• Serve as Manager on Duty according to the resort’s seasonal schedule.
• Maintain a visible leadership presence during primarily second-shift operating hours throughout the peak season.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial performance.
• Assist in identifying operational performance, productivity, and efficiency gaps and implementing measures to correct those deficiencies.
• Lead by example and jump into operational areas when additional support is needed.
• Serve and act as General Manager in their absence.

Marginal Functions

• Work with the General Manager and Marketing Department to increase reservations, occupancy, revenue, and overall brand awareness.
• Assist team members with handling and resolving guest complaints.
• Enforce resort rules and standards with guests and team members.
• Prepare and submit all reports to the General Manager and Corporate Management as requested and according to scheduled due dates.
• Assume responsibilities of any line-level employee as needed.
• Assist with special events, peak periods, emergencies, and other operational needs.
• Support company-wide initiatives and projects as needed.

Qualifications

We’re looking for someone who is:

• Excellent at verbal communication and able to convey important information clearly and effectively.
• A strong leader with initiative and the ability to motivate and hold others accountable.
• A people person who genuinely enjoys providing excellent customer service.
• Capable of quick decision-making and effective problem-solving.
• Exceptional at time management and organization.
• Responsible, goal-oriented, and accountable.
• Highly attentive to detail while still able to see the big picture.
• Able to multitask and prioritize competing demands.
• Confident, proactive, and willing to take on workplace challenges.
• Creative and willing to think outside the box.
• Comfortable working independently and making decisions.
• A strong listener who can take direction from individuals in higher-level positions.
• Comfortable working outdoors and in changing weather conditions.
• Comfortable working primarily second shift during the peak season.
• Available and willing to work all weekends during the peak season.
• Willing to serve scheduled Manager on Duty (MOD) shifts.
• Able to transition to a Monday–Friday off-season schedule.
• Minimum of 2 years of management or comparable leadership experience.

Bring your ideas. Bring your energy. Bring your work ethic.