Assistant General Manager -Retail CLT Airport

Socket.dev; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Paradies Lagardère is seeking a results-driven leader to manage a high-traffic retail environment at the airport. You will supervise merchandising execution, coach a diverse team, and partner with airport management to deliver outstanding guest experiences.

You will drive sales, ensure operational standards, and support company-wide goals. This role requires a hands-on leader with strong communication and a commitment to guest satisfaction.

Qualifications

• Bachelor's degree or high school diploma and equivalent experience.
• Minimum three years of leadership in merchandising, the service industry and/or operations environment.
• Ability to pass the Federal Background Check, Paradies Background Check, and applicable transportation requirements.

Responsibilities

• Ensure store merchandising standards are consistently executed per company guidelines.
• Train, motivate, and develop a professional team that can achieve sales goals and adhere to performance metrics.
• Monitor performance and provide ongoing coaching and counseling to staff.
• Build strong relationships with airport management, brand partners, and the Support Center Team.
• Perform HR functions including interviewing, scheduling, and performance reviews.
• Address performance issues in a timely manner and implement corrective actions as needed.
• Drive top-line sales and profitability.

Skills

Store leadership

Guest service

Merchandising

Team development

Cash handling

Communication

Education

Bachelor's degree or high school diploma and equivalent experience

Tools

Microsoft Office

Job description

Paradies Lagardère is an award-winning and innovative Airport Concessionaire. We are looking for passionate individuals to fill our roles in a retail environment that is diverse and inclusive. Opportunities will find you immersed in a rewarding environment in our award-winning concepts that have kept travelers coming back year after year.

Great Reasons to Work with Us

• Career advancement opportunities
• Fun Work Environment
• Medical Benefits
• Company Paid Time Off
• Paid Holidays
• 401K Program
• On-line Learning system
• Associate recognition Programs
• Merchandise discounts
• Transportation and parking space assistance

How You can Make a Difference

• Working for Paradies Lagardère provides you with the opportunity to create a meaningful and positive impact on your community and the environment.
• As airport travel returns to normalcy in a post-COVID-19 world, our nationwide employees are upholding the highest safety and health standards to maintain a comfortable environment our customers can trust.
• Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public.
• Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning.
• Must have a passion for the guest!
• Be a visible presence, available to members of your team, guests, and airport partners. Monitor the performance of your team and operational systems, making adjustments, as necessary.
• Ensure positive guest service in all areas. Investigate and resolve complaints responding to guests and General Manager with a resolution within 24 hours. Take all appropriate actions to turn dissatisfied guests into return guests.
• Drive top line sales and profitability.
• Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations.

Position Qualifications:

• Ensure store merchandising standards are consistently executed per the company guidelines
• Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forth by the company, while holding the team accountable to such standards
• Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating actions plan as needed.
• Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events
• Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication
• Monitor and address performance issues in a timely manner while providing on-going coaching and counseling
• Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews
• Other duties as assigned

Education

• Bachelor's degree or high school diploma and equivalent experience required

Experience

• Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment

Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.)

• Ability to work flexible shifts in a 7/365-day team-oriented environment; occasional travel as business dictates
• Exceptional customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
• Proficiency required in reading, writing, mathematics, cash handling/ reporting
• Proficiency required in Microsoft Office
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements

Physical Requirements

• Standing for long periods of time and the ability to work in environments with varying temperatures
• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level

• Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment

Shift

• Open Availability

Work Location: In person

GREAT OPPORTUNITY FOR GROWTH!!!