Assistant General Manager, Residential Home Services (GM Successor)

sitrepsllc; Albuquerque (NM); Presencial; USD 120.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Long-term incentive

Descripción de la vacante

Confidential is seeking an Assistant General Manager for Residential Home Services in Albuquerque, NM. This role starts with back-end responsibility and progresses to full GM leadership, including P&L ownership.

You will lead calls, billing, HR, and field-service operations while building the leadership team and improving profitability. On-site responsibilities emphasize revenue growth and adherence to safety and regulatory standards.

Formación

• Track record running or backing an operation where results are measured.
• Ability to take on full P&L ownership within six months.
• Leadership of frontline crews or operators with trust.

Responsabilidades

• First months: back-end focus including call center, billing, HR, and system reporting.
• Then: assume full P&L responsibility and lead service, install, and sales teams.
• Forecasting, budgeting, and performance reviews with platform leadership.
• Ensure licensing, permitting, and safety compliance throughout.

Conocimientos

Operations leadership

P&L ownership

Team leadership

Systems mindset

Financial fluency

Relocation to Albuquerque

Herramientas

Field-service software

Call-center metrics

Descripción del empleo

Assistant General Manager, Residential Home Services (GM Successor)

Location: Albuquerque, New Mexico. On site.

Compensation: $120,000 to $170,000 base + bonus + long-term incentive

Type: Full time

Confidential search: the company is disclosed to qualified candidates after a mutual NDA.

About the Client

A long-established residential HVAC, plumbing, and electrical brand that has served Albuquerque homeowners for generations. The business is part of a national, private equity-backed home-services platform that brings shared services, proven playbooks, and capital to grow.

About the Role

This is a General Manager hire with a structured on-ramp. You join as Assistant General Manager, take ownership of the back end of the business first, and then step into the GM seat. The plan is for you to own the brand within roughly five to six months of starting.

The first phase is about learning the business from the inside: how calls become jobs, how jobs become cash, and where the operation leaks. The second phase is the full seat: the P&L, the leadership team, and the trajectory of the brand.

Industry background is not required. We care about whether you have run an operation, been measured on the result, and led people who do hard, physical work.

Responsibilities

First months: the back end

• Call center, CSRs, and dispatch: booking rate, scheduling, and speed to the customer.
• Billing, collections, purchasing, inventory, and the monthly close.
• HR, recruiting, onboarding, payroll, and fleet.
• Systems and reporting: the field-service software and the scorecard the business runs on.
• Licensing, permitting, and safety compliance.

Then: the whole business

• Full P&L: revenue, gross margin, EBITDA, and growth targets.
• Leadership of service, install, and sales teams and their managers.
• Field economics: technician productivity, average ticket, close rate, callbacks, and membership growth.
• Forecasting, budgeting, and performance reviews with platform leadership.

Requirements

Must-Haves

• A track record running an operation, or the back office of one, where you were measured on the result, in any industry.
• The ability to take on full P&L ownership within about six months.
• Leadership of frontline teams. You have led crews, technicians, or operators and earned their trust.
• A systems mindset: you build the process, install it, and verify it worked.
• Financial fluency: you can read the P&L, find the leak, and close it.
• Based in or willing to relocate to Albuquerque.

Nice-to-Haves

• Operations, general management, or business-unit leadership in home services, field services, or another service business.
• Experience with field-service management software and call-center metrics.
• Prior military leadership followed by civilian operating experience.

Compensation & Benefits

• $120,000 to $170,000 base salary, plus an annual bonus and a long-term incentive.