Assistant General Manager — Ops & Guest Experience

Ontario Trillium Foundation; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonuses

Annual paid vacation

Clear pathways for career advancement

Job summary

Hampton Chocolate Factory is seeking an Assistant General Manager to lead a guest-first store team and drive operational excellence. You will mentor staff, oversee daily operations, and implement seasonal initiatives to elevate performance and guest satisfaction.

The role emphasizes accountability, communication, and a hands-on leadership style to ensure a positive, efficient workplace aligned with company values.

Qualifications

• Minimum 2-3 years in high-volume F&B/restaurant operations with P&L oversight.
• Must be 21+ years old.
• Proven ability to run efficient restaurant operations while driving both employee and guest satisfaction.
• Reliable, strong work ethic and leadership skills in dynamic environments.
• Physical ability to lift up to 50 pounds and stand for long periods.

Responsibilities

• Oversee daily store operations, including cost control, labor optimization, guest satisfaction, and sales performance.
• Lead high-volume shifts with up to 15 staff, ensuring punctuality and preparedness.
• Mentor and coach team members to build consistent daily habits for high performance.
• Collaborate with Assistant Store Manager/General Manager to uphold food quality standards.
• Drive adoption of new initiatives and promote entrepreneurial spirit across the team.
• Ensure safety, health, and compliance across all functions and platforms.
• Prepare accurate reporting and analysis of key performance metrics for leadership.

Skills

Team leadership

Mentoring

Operational mindset

Communication skills

P&L management

Tools

Monday.com

Slack

Toast

7Shifts

Job description

Hampton Chocolate Factory is seeking an Assistant General Manager to lead a guest-first store team and drive operational excellence. You will mentor staff, oversee daily operations, and implement seasonal initiatives to elevate performance and guest satisfaction.

The role emphasizes accountability, communication, and a hands-on leadership style to ensure a positive, efficient workplace aligned with company values.