ASSISTANT GENERAL MANAGER/ OPERATIONS MANAGER

Fairfield Inn- Hammond; Town of Hammond (WI); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

401(k) Offered

Paid time off and holidays

Professional development and growth

Job summary

Fairfield Inn- Hammond in Hammond, IN is seeking an Assistant General Manager (AGM) to oversee daily hotel operations, drive guest satisfaction, and support all departments to maintain high performance.

The AGM will mentor managers, ensure brand standards, assist in budgeting, and lead hiring and scheduling while ensuring health and safety compliance. Bachelor's degree preferred and 3+ years in a similar role.

Qualifications

• Minimum 3 years of experience in an Assistant General Manager or senior operations leadership role within a full-service hotel.
• Strong understanding of hotel operations, financial acumen, and guest service principles.
• Proven ability to lead teams, develop talent, and foster a positive workplace culture.
• Excellent communication, organizational, and decision-making skills.
• Ability to work flexible hours, including weekends and holidays, as needed.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.

Responsibilities

• Assist the General Manager in the daily management of hotel operations across all departments (front office, housekeeping, food & beverage, maintenance, etc.).
• Lead and mentor department managers and staff to drive performance, service excellence, and guest satisfaction.
• Ensure brand standards and service protocols are consistently met or exceeded.
• Monitor and analyze hotel performance metrics, including occupancy, revenue, guest satisfaction, and operating costs.
• Collaborate with the sales and marketing team to drive occupancy and revenue through effective strategies and local partnerships.
• Manage guest relations and resolve operational issues quickly and professionally.
• Assist in budgeting, forecasting, and financial planning activities.
• Oversee hiring, onboarding, scheduling, and performance management processes in collaboration with department heads.
• Ensure compliance with health, safety, and local regulatory requirements.

Skills

Leadership

Communication

Organizational skills

Decision making

Guest service

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Job description

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ASSISTANT GENERAL MANAGER/ OPERATIONS MANAGER

Full Time Hammond, IN, US

Salary: $39,500.00 Annually

Job Type: Full-Time
Reports to: General Manager

About Us:
We are a well-established, full-service hotel committed to delivering exceptional hospitality and guest satisfaction. As part of a renowned hospitality management company, we prioritize professional development, operational excellence, and a strong service culture. We are seeking an experienced Assistant General Manager (AGM) with a passion for hospitality and proven leadership in hotel operations.

Position Overview:
The Assistant General Manager (AGM) plays a key leadership role in overseeing daily hotel operations, ensuring superior guest experiences, and supporting all departments to maintain high performance and service standards. The ideal candidate brings a hands-on leadership style, excellent interpersonal skills, and brand-aligned service knowledge.

Key Responsibilities:

Assist the General Manager in the daily management of hotel operations across all departments (front office, housekeeping, food & beverage, maintenance, etc.).

Lead and mentor department managers and staff to drive performance, service excellence, and guest satisfaction.

Ensure brand standards and service protocols are consistently met or exceeded.

Monitor and analyze hotel performance metrics, including occupancy, revenue, guest satisfaction, and operating costs.

Collaborate with the sales and marketing team to drive occupancy and revenue through effective strategies and local partnerships.

Manage guest relations and resolve operational issues quickly and professionally.

Assist in budgeting, forecasting, and financial planning activities.

Oversee hiring, onboarding, scheduling, and performance management processes in collaboration with department heads.

Ensure compliance with health, safety, and local regulatory requirements.

Qualifications:

Minimum 3 years of experience in an Assistant General Manager or senior operational leadership role within a full-service hotel.

Strong understanding of hotel operations, financial acumen, and guest service principles.

Proven ability to lead teams, develop talent, and foster a positive workplace culture.

Excellent communication, organizational, and decision-making skills.

Ability to work flexible hours, including weekends and holidays, as needed.

Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.

Competitive salary based on experience

401(k) Offered

Paid time off and holidays

Professional development and growth opportunities