Assistant General Manager (Multifamily) 2811 Maple

FirstService Residential; Dallas (TX); On-site; USD 43,000 - 50,000; Full time

Job summary

FirstService Residential is seeking an Assistant Community Manager to support on-site property operations in Dallas. You will assist with income/expense management, facilities oversight, and resident relations, with flexible hours including evenings and weekends.

Two years of on-site management experience, strong customer service and communication skills are required. You will help with budgets, reporting, vendor coordination, and ensuring adherence to covenants and company policies.

Qualifications

• College degree preferred.
• Two years of on-site assistant manager experience preferred.
• Strong customer service knowledge.
• Strong reading, analysis and interpretation of documents.
• Excellent communication and interpersonal skills.
• Reasonable and predictable attendance.
• Proficient with Microsoft Office applications.

Responsibilities

• Oversees field activities related to a property and covenants.
• Maintains resident relations and communicates regularly with residents.
• Tracks and responds to resident service requests.
• Performs daily property inspections.
• Manages petty cash reports and submissions.
• Coordinates insurance requirements for properties and vendors.
• Assists in preparing budgets, reports and operating/capital plans.
• Supports in vendor and subcontractor oversight and coordination.
• Supports manager in setting standards and ensuring service delivery.
• Performs other job-related duties as directed.

Skills

Customer service

Interpersonal skills

Time management

Communication skills

Education

College degree preferred

Tools

Microsoft Office

Job description

Job Overview

The Assistant Community Manager will assist in the management of properties in accordance with company policies, procedures and standards. This individual will develop knowledge and skill in the areas of income/expense management and administration, physical facilities management and resident relations. Ability to work flexible hours, evenings and weekends is required. The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Your Responsibilities

• Acquires and maintains current knowledge of state regulatory agency statutes and each client’s community’s documents, policies and procedures.
• Responsible for all field activities associated with a property as it relates to the covenants.
• Oversees the tracking and response to resident service requests.
• Maintains resident relations program and regular positive communication with each resident.
• Performs daily property inspections.
• Responsible for petty cash reports and submissions.
• Coordinates insurance requirements for properties and associated vendors.
• Responsible for the development preparation and distribution of emergency procedures and other necessary formalized communication.
• Assist in the preparation of check runs, capital trackers and funds and all other forms for approval by Community Manager.
• Assists in preparation of monthly reports.
• Assists in the development of operating and capital budgets.
• Manages client relationships to ensure retention and a high level of service including timely and complete resolution of tenant concerns, coordinating special services and requests and conducting formal and informal inspections.
• Establishes and maintain industry contacts and relationships in the property's marketplace through involvement in trade organizations, property management and real estate associations and networking opportunities with vendor outreach and peer groups.
• Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team.
• Assist the Manager in supervising and oversees projects performed by Facilities Manager and Facilities Staff.
• Assist the Manager in setting and implement guidelines for the highest standards of performance and instills them in the staff by assisting manager with personal follow-up to ensure that the service is being delivered. Demonstrates a routine and effective ability to adjust to changing circumstances.
• Performs other job-related duties as directed.

Skills & Qualifications

• Education/Training: College Degree preferred
• Experience/Knowledge/Abilities:
• Two (2) years of experience as an on-site assistant manager managing the property or building operations (such as staff and service contracts, tenant retention and tenant improvements) preferred.
• Strong working knowledge of customer service principles and practices.
• Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity.
• Strong interpersonal skills. Strong interpersonal, time management, and customer service skills required.
• Reasonable and predictable attendance
• Computer literacy: Proficiency and working knowledge of Microsoft Office Applications. Strong communication (written and verbal) skills required.

What We Offer

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple plans, including dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$31 - $36 / hour

Disclaimer

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.