Assistant General Manager

FirstService Residential; Buda (TX); On-site; USD 80,000 - 90,000; Full time

Job summary

FirstService Residential is seeking an on-site Property Manager Assistant to support the management of multiple properties in line with company policies and standards. You will develop knowledge in income/expense management, administration, facilities management and homeowner relations while ensuring flexible hours, including evenings and weekends.

The role involves overseeing field activities, maintaining homeowner communication, preparing reports and assisting in budgeting and operations.

Qualifications

• Two years of on-site assistant manager or facilities oversight experience required.
• Strong customer service, negotiation and organizational skills.
• Ability to read, analyze and interpret procedures and documents.

Responsibilities

• Acquires and maintains knowledge of state statutes and client documents.
• Oversees field activities related to the covenants.
• Tracks and responds to home owners’ service requests.
• Maintains homeowner relation program and regular communications.
• Performs daily property inspections.
• Manages petty cash reports.
• Coordinates insurance requirements for properties and vendors.
• Prepares homeowner manuals and emergency procedures.
• Assists in check runs, capital trackers and budget forms.
• Assists in monthly reports and operating/capital budgets.
• Maintains client relationships to ensure retention and high service levels.

Skills

Customer service

Contract compliance

Vendor oversight

Communication

Organization

Time management

Negotiation

Education

High School diploma or equivalent

BA/BS in Business Administration or related field

Tools

Microsoft Office

Job description

Job Overview:

This position will assist in the management of properties in accordance with company policies, procedures and standards. This individual will develop knowledge and skill in the areas of income/expense management and administration, physical facilities management and home owner relations. Ability to work flexible hours, evenings and weekends is required.

Description

Job Overview: This position will assist in the management of properties in accordance with company policies, procedures and standards. This individual will develop knowledge and skill in the areas of income/expense management and administration, physical facilities management and home owner relations. Ability to work flexible hours, evenings and weekends is required.

Your Responsibilities

• Acquires and maintains current knowledge of state regulatory agency statutes and each client’s community’s documents, policies and procedures.
• Responsible for all field activities associated with a property as it relates to the covenants.
• Oversees the tracking and response to home owners’ service requests.
• Maintains home owner relation program and regular positive communication with each home owner.
• Performs daily property inspections.
• Responsible for petty cash reports and submissions.
• Coordinates insurance requirements for properties and associated vendors.
• Responsible for the development preparation and distribution of home owner’s manuals, emergency procedures and other necessary formalized communication.
• Assist in the preparation of check runs, capital trackers and funds and all other forms for approval by Association Manager.
• Assists in preparation of monthly reports.
• Assists in the development of operating and capital budgets.
• Manages client relationships to ensure retention and a high level of service including timely and complete resolution of tenant concerns, coordinating special services and requests and conducting formal and informal inspections.
• Establishes and maintain industry contacts and relationships in the property's marketplace through involvement in trade organizations, property management and real estate associations and networking opportunities with vendor outreach and peer groups.
• Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team.
• Assist the Manager in supervising and oversees projects performed by Facilities Manager and Facilities Staff.
• Assist the Manager in setting and implement guidelines for the highest standards of performance and instills them in the staff by assisting manager with personal follow-up to insure that the service is being delivered. Demonstrates a routine and effective ability to adjust to changing circumstances.
• Follows safety procedures and maintains a safe work environment.
• Performs other job-related duties as directed.

Education/Training

Skills - Qualifications

• High School diploma or equivalency required. BA/BS in Business Administration or related field preferred.

Experience/Knowledge/Abilities

• Two (2) years of experience as an on-site assistant manager, facilities coordinator, or vendor oversight professional a must. Strong working knowledge of customer service principles and practices. Strong understanding of contract compliance and vendor accountability. Ability to read, analyze, and interpret technical procedures, Excellent communication, negotiation, and organizational skills. Ability to work independently and manage multiple priorities in a dynamic environment. Strong customer service, time management and interpersonal skills required.
• Computer literacy: Proficiency and working knowledge of Microsoft Office Suite.

What We Offer

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$80000 - $90000 / year

Disclaimer

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.