Assistant General Manager, Los Angeles

Equinox; Los Angeles (CA); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

Competitive salary & benefits

Complimentary club membership

Commission opportunities

Perks & incentives

Job summary

Equinox in Los Angeles is seeking an experienced Operations/Front Desk Manager to lead Front Desk, Maintenance, and Kids’ Club teams, uphold brand standards, and manage staffing and payroll budgets.

The role emphasizes delivering high‑level customer service, developing staff, and collaborating with the General Manager. Requirements include 1–3 years of leadership in operations and a Bachelor’s degree preferred. Competitive salary and club benefits offered.

Qualifications

• Requires proven leadership ability with 1–3 years of management experience in an operational setting.
• Strong verbal and written communication skills.
• High touch customer service experience preferred.
• Effective time management and follow-up skills.
• Financial management experience.

Responsibilities

• Influence and inspire a dynamic work force.
• Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club departments to meet brand standards and payroll budgets.
• Conduct staff performance evaluations monthly and annually.
• Adhere to monthly ordering timelines and supply budgets.
• Ensure high-level customer service to club members.
• Support ancillary departments and sales in partnership with the General Manager.
• Maintain awareness of monthly department goals and projections.
• Ensure cleanliness of club to brand standards.
• Ensure safety and loss prevention procedures are followed.
• Facilitate other projects as delegated by the General Manager.
• Be open to location reassignments and flexible schedules.

Skills

Leadership

Customer service

Communication

Time management

Financial management

Staff training

Education

Bachelor's degree preferred

Job description

OUR STORY: Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands,

Company Description OUR STORY: Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

Our Code We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness.We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now,what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humilityand a team approach at every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Responsibilities

• Influence and inspire a dynamic work force
• Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club departments to meet the Equinox brand standards – assist departments in developing schedules and ensuring adherence to payroll budgets
• Complete staff performance evaluations monthly and annually
• Adhere to monthly ordering timeline and supply budgets
• Ensure a high-level of customer service to club members
• With partnership of General Manager, support ancillary departments and sales
• Awareness of monthly departmental goals and monthly projections
• Ensure cleanliness of club per Equinox’s company standard
• Ensure the club is following proper Risk Management and Loss Prevention procedures - Monitor safety and security of club
• Help facilitate all other projects or responsibilities as delegated by the General Manager
• Must be open to location reassignments – must be able to work flexible schedules dependent on the needs of the business

Qualifications

• Qualified candidates must have proven leadership ability with 1-3 years of management experience in a operational management industry
• Strong verbal and written communication skills
• High touch customer service experience preferred
• Effective time management and follow up skills
• Financial management experience
• Bachelor’s Degree preferred
• Will be provided via Assistant General Manager onboarding manual

Physical Requirements

• Ability to lift 25 pounds
• Able to be mobile throughout the facility all day

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Pay Transparency: $72,000 - $80,000 Annually

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/ All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.