Assistant General Manager: Lead Team, Elevate Service

Baskin-Robbins; Scranton (Lackawanna County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Franchisee-employee model

Job summary

Dunkin' Donuts is seeking an Assistant General Manager (AGM) for a store in Scranton, PA. This role focuses on developing retail management skills, supervising staff, and delivering fast, friendly service to customers.

The AGM will lead Shift Leaders and Crew Members, manage crew deployment and drive-thru performance, set goals, and communicate results to support store success. Growth from within is highly valued by franchisees.

Qualifications

• Retail management experience preferred.
• Strong leadership and coaching abilities.
• Ability to supervise and motivate a team.

Responsibilities

• Lead Shift Leaders and Crew Members to execute store plans.
• Deploy crew, monitor drive-thru performance, and set goals.
• Communicate results and support red book execution.
• Provide fast, friendly, and energetic service and work as a team player.

Skills

Leadership

Coaching

Supervisory experience

Teamwork

Communication

Job description

Dunkin' Donuts is seeking an Assistant General Manager (AGM) for a store in Scranton, PA. This role focuses on developing retail management skills, supervising staff, and delivering fast, friendly service to customers.

The AGM will lead Shift Leaders and Crew Members, manage crew deployment and drive-thru performance, set goals, and communicate results to support store success. Growth from within is highly valued by franchisees.