Assistant General Manager — Lead a Fast, Friendly Team

Baskin-Robbins; Middleburg (Snyder County); On-site; USD 42,000 - 58,000; Full time

Job summary

Dunkin' Donuts franchise in Middleburg, PA is seeking an Assistant General Manager to support the General Manager by leading the team and delivering fast, friendly service.

The AGM will focus on supervising shifts and crew, deploying staff, boosting drive-thru performance, setting goals, and communicating results. This role emphasizes developing leadership skills and promoting customer satisfaction through teamwork.

Qualifications

• Leadership experience and proven people management ability.
• Ability to supervise shift leaders and crew members.
• Strong coaching, communication, and customer-service skills.

Responsibilities

• Lead Shift Leaders and Crew Members, supporting each individual.
• Oversee crew deployment, drive-thru performance, goal setting, and results communication.
• Ensure fast, friendly, energetic service and act as a team player.
• Support the General Manager by developing the team and driving store success.

Skills

Leadership

Team supervision

Drive-thru management

Coaching

Communication

Job description

Dunkin' Donuts franchise in Middleburg, PA is seeking an Assistant General Manager to support the General Manager by leading the team and delivering fast, friendly service.

The AGM will focus on supervising shifts and crew, deploying staff, boosting drive-thru performance, setting goals, and communicating results. This role emphasizes developing leadership skills and promoting customer satisfaction through teamwork.