Assistant General Manager: Lead Ops & Guest Experience

Luna Grill; Carlsbad (CA); Hybrid; USD 64,000 - 74,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Sick leave

Career advancement opportunities

Employee referral bonuses

Job summary

Luna Grill is seeking an Assistant General Manager to support GMs, coach teams, and ensure operational excellence across our restaurants. This hands-on leader will drive guest experiences, uphold standards, and pave a path toward General Manager.

You will manage daily operations, cross-train BOH staff, optimize labor, mentor team members, and assist with payroll, inventory, and reporting. Requirements include 3–5 years of management, a Food Manager Certification, and flexible availability.

Qualifications

• 3–5 years of restaurant management experience (high-volume or fast‑casual) required.
• High School Diploma or GED required; Associate Degree preferred.
• Valid Food Manager Certification required.
• Strong leadership, coaching, and people‑development skills.
• Excellent guest service and problem‑solving abilities.
• Detail‑oriented, organized, and calm under pressure.
• Solid understanding of FOH & BOH operations.
• Tech‑savvy with POS systems, KDS, Dayforce, and Microsoft Office.
• Bilingual (English/Spanish) preferred.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Support daily operations including opening, peak service, and closing procedures.
• Work in BOH weekly and as needed; fully cross‑trained in all BOH positions.
• Manage schedules, breaks, and team coverage to optimize service and labor.
• Ensure food quality, safety, cleanliness, and presentation meet Luna Grill standards.
• Coach, train, and develop team members through feedback and performance guidance.
• Assist with payroll, scheduling, inventory, ordering, and operational reporting.
• Ensure compliance with health, safety sanitation, and company policies.
• Address guest concerns promptly and professionally with a hospitality‑first mindset.
• Assist the GM with labor and food cost control.
• Participate in hiring, promotions, transfers, and terminations.
• Communicate company updates and operational expectations clearly to the team.
• Serve as Manager on Duty when the GM is absent.

Skills

Leadership

People development

Guest service

Problem solving

FOH & BOH operations

Education

High School Diploma or GED

Associate Degree preferred

Valid Food Manager Certification

Tools

POS systems

KDS

Dayforce

Microsoft Office

Job description

Luna Grill is seeking an Assistant General Manager to support GMs, coach teams, and ensure operational excellence across our restaurants. This hands-on leader will drive guest experiences, uphold standards, and pave a path toward General Manager.

You will manage daily operations, cross-train BOH staff, optimize labor, mentor team members, and assist with payroll, inventory, and reporting. Requirements include 3–5 years of management, a Food Manager Certification, and flexible availability.