Assistant General Manager – Lead Guest Experience

Hardee's; Mississippi; On-site; USD 19,000 - 28,000; Full time

Job summary

Hardee's is hiring an Hourly Assistant General Manager to support daily restaurant operations, drive sales, maintain standards, and foster a positive team environment. You will assist the Senior/General Manager in leading operations, developing crew, and ensuring efficiency, profitability, and adherence to company policies in a fast-paced setting.

This role emphasizes hands-on leadership, scheduling, training, inventory, cash handling, and maintaining guest satisfaction in a busy restaurant

Responsibilities

• Assist in overseeing daily restaurant operations to ensure high standards of quality, service, and cleanliness are consistently maintained.
• Help ensure guests receive fast, friendly service and high-quality food products.
• Step into leadership responsibilities when the Senior/General Manager is not present to ensure smooth restaurant operations.
• Assist in interviewing and hiring qualified staff who meet company standards and align with the restaurant’s culture and values.
• Ensure hiring practices comply with company policies as well as state and federal employment regulations.
• Train, mentor, and develop crew members under the guidance of the Senior/General Manager to build a strong and capable team.
• Provide coaching, feedback, and performance guidance to support employee development and accountability.
• Help create and manage staff schedules to ensure proper coverage during all business hours.
• Monitor labor usage and staffing levels to meet company labor cost targets while maintaining efficient operations.
• Adjust staffing levels during shifts to accommodate guest flow and service demands.
• Foster a cooperative, respectful, and supportive work environment among management and crew members.
• Maintain strong communication with the management team and staff to ensure operational goals are met.
• Assist team members with operational duties during busy periods to support overall restaurant performance.
• Participate in or conduct crew and management team meetings to discuss operational procedures, promotions, safety, security, and training updates.
• Reinforce company policies, performance expectations, and service standards through clear communication.
• Maintain an adequate supply of food products, packaging, and operational supplies needed to run the restaurant efficiently.

Job description

Hardee's is hiring an Hourly Assistant General Manager to support daily restaurant operations, drive sales, maintain standards, and foster a positive team environment. You will assist the Senior/General Manager in leading operations, developing crew, and ensuring efficiency, profitability, and adherence to company policies in a fast-paced setting.

This role emphasizes hands-on leadership, scheduling, training, inventory, cash handling, and maintaining guest satisfaction in a busy restaurant