Assistant General Manager - Kellogg West #755378307

Cal Poly Pomona Foundation, Inc; Pomona (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Employer-paid health insurance

Retirement plan options

Educational reimbursement

Vacation and holidays

Voluntary benefits

Job summary

Cal Poly Pomona Foundation, Inc. seeks an Assistant General Manager to oversee hotel operations, including F&B, guest rooms, and facilities, under the General Manager. You will drive profitability, lead QA, manage staffing, and ensure compliance with brand and safety standards.

You will collaborate with sales and revenue management, monitor KPIs, and develop training programs to improve service and performance. On-site leadership and weekend/holiday coverage required.

Qualifications

• 2-year College Degree or equivalent and a minimum of three years supervisory experience in a branded, high-quality hotel.
• Working knowledge of hotel P&L management and operating metrics (occupancy, ADR, RevPAR, GOP, flow-through).
• Proficiency with hotel property management and reservation systems and Microsoft Office.
• Strong communication skills and interpersonal skills.
• Ability to develop, interpret and apply policies and procedures to variety of situations.
• Ability to be resourceful and to take initiative.
• Open to new ideas and adaptable to changing technology.
• Ability to quickly establish rapport with all levels of the organization.

Responsibilities

• Ensure efficient operation and profitability of assigned area(s).
• Forecast financial activity and prepare budgets; analyze P&L against budget and forecast.
• Lead QA audits and implement corrective actions.
• Monitor guest satisfaction and online reputation; address reviews and improve scores.
• Partner with sales and revenue management on pricing and group business.
• Provide team leadership in operations and customer service.
• Ensure staffing levels meet financial and operational goals.
• Maintain compliance with laws and regulations and Enterprise standards.
• Use KPIs to monitor performance and direct improvements.
• Develop and implement training programs for area.

Skills

Supervisory experience

P&L management

Hotel operations metrics

PMS & reservation systems

Microsoft Office

Strong communication

Policy interpretation

Flexibility for schedule

Travel readiness

Servsafe certification

Education

Two-year college degree or equivalent

Bachelor's degree in hospitality or related field (preferred)

Tools

PMS software

Microsoft Office

Job description

SUMMARY:

Under general direction of and in conjunction with the General Manager, the Assistant General Manager is responsible for the management of the overall hotel operations, including all hotel‑related food and beverage outlets, guest rooms, and facilities.

SOME OF THE THINGS THAT YOU WILL GET TO DO (this is only a small sampling of work variety):

• Ensures efficient operation and profitability. Responsible for the financial performance of the area(s) assigned.
• Forecasts weekly, monthly, and annual financial activity. Prepares annual budgets for area(s) assigned. Analyzes P&L results against budget and forecast, including occupancy, ADR, RevPAR, GOP, and flow‑through, and recommends actions to improve performance.
• Lead and/or support the quality assurance processes, audits and internal inspection programs. Leads preparation for brand standards (QA) audits and implements corrective action plans for any deficiencies.
• Monitors guest satisfaction and online reputation scores; ensures timely responses to guest reviews and develops action plans to improve Intent to Recommend and brand ranking.
• Partners with sales and revenue management on pricing, forecasting, group and conference business, and competitive set performance (STR RevPAR Index).
• Provides team leadership in all aspects of operations and customer service.
• Responsible for ensuring staffing levels are appropriate and meet financial and operational goals.
• Ensures compliance with established laws and regulations within their assigned area.
• Ensures continued adherence to all Enterprise standards and procedures within their assigned area.
• Utilizes industry standards, best practices, and Key Performance Indicators (KPI's) to monitor and direct operational performance.
• Accountable for the development and implementation of effective training programs in their area of responsibility.
• Ensures the cleanliness, sanitation, and safety of production, service, guest rooms, and common areas.
• Ensures assigned area is ready for service, and maintained at the highest quality throughout service.
• Ensures compliance with cash and credit card policies and procedures in all area(s) assigned.
• Resolves equipment, maintenance, and facility issues quickly and effectively.
• Interacts directly with customers and vendors to resolve issues and complaints in a timely manner.
• Responsible for ensuring work schedules are communicated appropriately, and time is recorded per Enterprise standards.
• Ensures staff report to work on time, in uniform, and ready to work.
• Required to communicate with co‑workers, vendors, and other departments with professionalism and respect.
• Reports all accidents and injuries in a timely manner.
• Ensures the property’s life safety, security, and emergency preparedness programs meet brand, Cal/OSHA, and other regulatory requirements.
• Serve as Manager on Duty during the General Manager's absence.
• Works hands‑on in any department as business demands, including front desk, housekeeping, and food and beverage service.
• Responsible for submitting a variety of routine and complex reports in an accurate, timely manner.
• Ability to adhere to a regular work schedule and must be able to work a varied schedule that may include nights, weekends and holidays.
• Performs other duties as assigned.

SUPERVISION

Responsible for the training of staff necessary to carry out effective operations of the area assigned; responsible for hiring, disciplining of effectively recommending discipline, performance evaluation and ensuring staff has the level of proficiency required to perform job duties. Ensuring staffing levels are appropriate and aligned with the Enterprises' vision/goals by adjusting staffing levels and hours as needed using independent judgment and discretion.

Directly supervises department heads (e.g., Front Office, Housekeeping), full time and student staff; directly supervises the activities of contracted staff providing services that may include custodial, landscaping, trash collection, pest control, repairs and other facility services.

MINIMUM QUALIFICATIONS

• 2-year College Degree or equivalent and a minimum of three years supervisory experience in a branded, high‑quality hotel.
• Working knowledge of hotel P&L management and operating metrics (occupancy, ADR, RevPAR, GOP, flow‑through).
• Proficiency with hotel property management and reservation systems and Microsoft Office.
• Strong communication skills and interpersonal skills. Skill in negotiating and exchanging ideas with others to formulate policies and programs and to arrive jointly at decisions, conclusions or solutions.
• Ability to develop, interpret and apply policies and procedures to variety of situations.
• Ability to be resourceful and to take initiative.
• Open to new ideas and adaptable to changing technology.
• Ability to quickly establish rapport, professional credibility and cooperative working relationships among all levels of the organization, campus and external.
• Servsafe Manager's or equivalent certification.
• Flexibility to adjust to changing schedules. Will be required to work weekends, evenings and holidays.
• Must be able to travel to off‑site meetings, events and work location as required to fulfil the responsibilities of the position.

Preferred qualifications

• Five years of successful supervisory experience in a branded, high‑quality hotel.
• Bachelor's degree in hospitality, Business or related field.

BENEFITS & COMPENSATION

• 100% employer‑paid medical, dental, and vision insurance - no monthly premium cost to employees
• Retirement plan options to support long‑term financial wellness
• Educational reimbursement
• Vacation, holidays, personal holiday
• Additional voluntary benefits

ABOUT US

As the largest employer of students on the Cal Poly Pomona campus, the Foundation offers valuable work experience and hands‑on training to approximately 1,500 Cal Poly Pomona students each year. The Foundation offers positions in various fields; whether it is in the area of technology, science, retail, culinary arts, hospitality management, leadership or research grants, these student employees participate in Cal Poly Pomona's learn‑by‑doing philosophy and acquire practical skills in their designated field of study. The Foundation also contributes operating support to nearly 1,100 Foundation and scholarship programs every year, including Bronco Athletics. In addition, the Foundation administers grants and contracts, contributes to campus security, and supports several university publications. The Foundation contributes over $1 million annually to Cal Poly Pomona. CSU along with Cal Poly Pomona Foundation strongly recommend faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare an exemption from doing so. The systemwide policy can be found at COVID-19 Vaccination Interim Policy and any questions may be sent to [e-mail]. Cal Poly Pomona Foundation, Inc. is an Equal Opportunity Employer.

In compliance with the Americans with Disabilities Act, Cal Poly Pomona Foundation, Inc. may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodation with the employer.

BACKGROUND CHECK POLICY

Cal Poly Pomona Enterprises is committed to protecting the health, well‑being, and safety of its campus community and assets. In furtherance of these goals, Cal Poly Pomona Enterprises will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona Enterprises will give an individualized assessment to any information regarding the criminal conviction history that the applicant submits for consideration such as the nature, gravity and recency of the conviction, the candidate's conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for.