Assistant General Manager-Guest Services

Drury Hotels; Sharonville (OH); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated leader to join their Operations Leadership team. In this role, you will be at the forefront of delivering outstanding guest experiences while fostering a supportive and growth-oriented environment for team members. With a focus on mentorship and development, you will have the opportunity to shape the future of hospitality service. The company values its employees and offers a range of benefits, including flexible scheduling, health and well-being programs, and opportunities for career advancement. If you have a passion for service and leadership, this is the perfect opportunity for you.

Benefits

Semi-annual bonus

Quarterly bonus

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Hotel discounts

Free room nights

Qualifications

• 1+ year of supervisory experience with proven leadership success.
• Passion for serving others and exceeding guest expectations.

Responsibilities

• Lead all hotel departments to provide exceptional guest service.
• Train and coach team members for success in their roles.

Skills

Leadership

Guest Service

Coaching

Quality Assurance

Education

Bachelor’s degree in hospitality, business, or related field

Job description

Property Location:

2265 East Sharon Road - Sharonville, Ohio 45241-1870

YOU BELONG AT DRURY HOTELS
Be valued for what you do and who you are ... and well compensated for all you accomplish.

Drury Hotels is family owned and operated. What started as a small family business in 1973 remains 100% family-owned and operated today. Of course, our family has grown since then, with 6,100+ members and 150-and-growing hotels in 27 states. But our dedication to treating guests and team members like family has never wavered.

WHAT YOU CAN EXPECT FROM US

• Incentives -This position is eligible for a semi-annual bonus based on hotel and company performance and also a quarterly bonus based on hotel service scores.
• Career growth -Mentorship, cross-training, development plans, management training, and more - over 200 internal promotions this year.
• Health and well-being -Medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program.
• Retirement -Company-matched 401(k).
• Work-life-balance -Flexible scheduling, paid time off, hotel discounts, and free room nights.

WHAT YOU WILL DO

Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Operations Leadership team, you will:

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service.
• Train, develop, and coach team members to achieve success in their roles.
• Deliver on key business metrics of quality, service, profitability, and team.
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures.

WHAT WE EXPECT OF YOU

• Passion to serve others and exceed our guests’ expectations.
• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of one-year supervisory experience with demonstrated leadership success. Hotel experience preferred.

Rise. Shine. Work Happy.

Apply Now.