Assistant General Manager

Chick-fil-A Supply; Erlanger (KY); On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative distribution service provider is seeking an Assistant General Manager to lead supply chain operations at a new facility. This dynamic role involves overseeing a large-scale distribution center, fostering relationships, and ensuring that operations align with the company's vision of care and excellence. The ideal candidate will have extensive experience in supply chain management, a strong aptitude for critical thinking, and a passion for service. Join a forward-thinking organization where your leadership can make a significant impact on the efficiency and effectiveness of operations.

Qualifications

• 7+ years in distribution or supply chain management, including 3+ years in leadership.
• Strong understanding of production, inventory control, and safety standards.

Responsibilities

• Assist GM in leading food service distribution center operations with a focus on safety.
• Drive innovation and improve operational performance through effective management.

Skills

Critical Thinking

Problem Solving

Process Improvement

Communication Skills

Negotiation

Team Leadership

Education

Bachelor's Degree in Business

Master's Degree (Preferred)

Tools

Inventory Control Systems

Logistics Management Software

Job description

Overview

The Assistant General Manager (AGM) will serve as a leader of supply chain operations at the new Chick-fil-A Supply Distribution Center in Elsmere, Kentucky (3705 Hapeville Court, Elsmere KY 41080). This individual, in collaboration with other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. Reporting directly to the General Manager (GM), this person will help lead an eventual workforce distributing millions of cases of inventory annually to Chick-fil-A Operators throughout the southwest. The AGM will help drive the operations of the distribution center, and most importantly, this person will lead in a way that supports Chick-fil-A's vision and strategy while embodying the corporate purpose.

This position requires a leader who can call upon a diverse range of skills and experiences to support overall operations. The role is highly interdependent with the other divisions of the distribution center and Chick-fil-A Supply Services, requiring the AGM to foster relationships with a wide range of people to execute their responsibilities. The AGM will work closely with Chick-fil-A Supply's Senior Leadership Team (SLT) and DC Leaders to continually improve the operation's performance, productivity, efficiency, and profitability through effective supply chain management methods and strategies. This calls for a dynamic leader who has a heart for service and compassion coupled with a mind for effectively supporting the management of the business. Furthermore, this role will be uniquely challenged with their participation in the stand-up of a brand-new DC and the testing and refinement of a new facility implementation playbook to assist in the stand-up of future facilities.

About Chick-fil-A Supply

Chick-fil-A Supply, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.

Responsibilities

1. Assist GM in leading a large-scale food service distribution center operation with a safety mindset
2. Act as a liaison, balancing the needs of the Operator with the capabilities of the operation
3. Lead and engage a workforce with specific ownership of and focus on various functions within the building
4. Design, implement, manage, and improve distribution center operations
5. Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
6. Participate in the oversight of the P&L of the distribution center operation
7. Drive innovation in all areas of the distribution center operations
8. Support the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety, and excellence
9. Complete other activities as deemed valuable by leadership
10. Work closely with CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and various business partners to ensure optimal alignment and collaboration
11. Demonstrate the ability to value both relationships and results and to put others above themselves
12. Recruit, train, and develop a strong team

Minimum Qualifications

1. Bachelor's Degree in business, accounting, supply chain management or another relevant field
2. 7+ years of experience in distribution, manufacturing, or other relevant supply chain field management, including 3+ years in a leadership position
3. Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
4. Understanding of production and inventory control theories and practices
5. Functional knowledge of designing, managing, and executing distribution center operations
6. Knowledge of general accounting practices and P&L
7. Demonstrated experience and success with process improvement and efficiency, including establishing and managing KPIs
8. Working knowledge of inbound logistics, warehousing, IT systems, and outbound logistics in the distribution industry
9. Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
10. Exceptional organization, attention to detail, and communication skills
11. Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect

Preferred Qualifications

1. Experience managing in a food distribution or food manufacturing environment
2. Experience in a start-up environment
3. Demonstrated success in operations and people leadership
4. Experience with building and managing to budgets and general accounting practices

Additional Details

• Minimum Years Of Experience: 7
• Travel Requirements: 10%
• Required Level Of Education: Bachelor's Degree
• Preferred Level Of Education: Master's Degree
• Minimum GPA (4.0 Scale): N/A
• Job Industries: Other