Assistant General Manager: Guest Experience & Operations

Family Entertainment Group; Corpus Christi, Northern (TX, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Family Entertainment Group in Corpus Christi, Texas, is seeking an Assistant General Manager to support the General Manager in daily operations, service excellence, regulatory compliance, staff development, and achieving business goals.

This role focuses on leading by example, managing performance, and ensuring a safe, customer-focused environment across our family entertainment centers.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of relevant experience.
• Demonstrated success within a large, multi-disciplinary organization.
• Strong communication, leadership, organizational, and interpersonal skills.

Responsibilities

• Assist the General Manager with team performance evaluations and annual reviews.
• Provide corrective and positive feedback promptly.
• Guide and support staff in day-to-day assignments and ongoing projects.
• Collaborate with department supervisors to enhance service delivery and operational efficiency.
• Analyze location trends and recommend strategies to improve performance.
• Lead by example, fostering a culture of accountability, innovation, and teamwork.
• Champion both business goals and customer needs, ensuring alignment between the two.
• Support the achievement of revenue and operating profit targets.
• Act as a representative of the location at company meetings; provide insights and updates as needed.
• Address customer issues and service complaints as the first point of contact.
• Help manage location operations within budgetary and expense control guidelines.
• Ensure compliance with all applicable laws and regulations (e.g., DOT, OSHA, ADA).
• Participate in regular inspections and maintenance planning for equipment.
• Maintain a safe, clean, and organized work environment and warehouse.
• Safeguard company assets, including sensitive information and equipment.

Skills

Leadership

Communication

Organizational skills

Interpersonal skills

Education

High school diploma or equivalent

College or technical degree preferred

Job description

Family Entertainment Group in Corpus Christi, Texas, is seeking an Assistant General Manager to support the General Manager in daily operations, service excellence, regulatory compliance, staff development, and achieving business goals.

This role focuses on leading by example, managing performance, and ensuring a safe, customer-focused environment across our family entertainment centers.