Assistant General Manager - Guest Experience & Operations

Socket.dev; Corpus Christi (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

Family Entertainment Group (FEG) is seeking an Assistant General Manager to support daily operations, drive service excellence, ensure regulatory compliance, and develop staff. This role focuses on safety-conscious, customer-focused leadership to achieve business goals across our entertainment centers.

You will supervise staff, collaborate with department leaders, and analyze location performance to sustain growth while maintaining high standards in quality and guest experience.

Qualifications

• High school diploma or equivalent required; college or technical degree preferred.
• Minimum of 3 years of relevant experience in a similar industry or role.
• Demonstrated success within a large, multi-disciplinary organization.
• Strong communication, leadership, organizational, and interpersonal skills.

Responsibilities

• Assist the General Manager with team performance evaluations and annual reviews.
• Guide and support staff in day-to-day assignments and ongoing projects; lead by example.
• Address customer issues and service complaints as the first point of contact; ensure service excellence.

Skills

Leadership

Communication

Operations management

Team supervision

Inventory management

Education

High school diploma

College/technical degree preferred

Job description

Family Entertainment Group (FEG) is seeking an Assistant General Manager to support daily operations, drive service excellence, ensure regulatory compliance, and develop staff. This role focuses on safety-conscious, customer-focused leadership to achieve business goals across our entertainment centers.

You will supervise staff, collaborate with department leaders, and analyze location performance to sustain growth while maintaining high standards in quality and guest experience.