Assistant General Manager

Socket.dev; Corpus Christi (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

Family Entertainment Group (FEG) is seeking an Assistant General Manager to support daily operations, drive service excellence, ensure regulatory compliance, and develop staff. This role focuses on safety-conscious, customer-focused leadership to achieve business goals across our entertainment centers.

You will supervise staff, collaborate with department leaders, and analyze location performance to sustain growth while maintaining high standards in quality and guest experience.

Qualifications

• High school diploma or equivalent required; college or technical degree preferred.
• Minimum of 3 years of relevant experience in a similar industry or role.
• Demonstrated success within a large, multi-disciplinary organization.
• Strong communication, leadership, organizational, and interpersonal skills.

Responsibilities

• Assist the General Manager with team performance evaluations and annual reviews.
• Guide and support staff in day-to-day assignments and ongoing projects; lead by example.
• Address customer issues and service complaints as the first point of contact; ensure service excellence.

Skills

Leadership

Communication

Operations management

Team supervision

Inventory management

Education

High school diploma

College/technical degree preferred

Job description

About Us

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S

Position Summary

The Assistant General Manager supports the General Manager in overseeing daily operations, ensuring service excellence, regulatory compliance, staff development, and the achievement of business goals. This role plays a critical part in maintaining a high-performing, customer-focused, and safety-conscious work environment.

Key Responsibilities

Leadership & Supervision

• Assist the General Manager with team performance evaluations and annual reviews
• Provide both corrective and positive feedback promptly
• Guide and support staff in day-to-day assignments and ongoing projects
• Collaborate with department supervisors to enhance service delivery and operational efficiency
• Analyze location trends (weekly, monthly, quarterly, annually) and recommend strategies to maintain or improve performance
• Lead by example, fostering a culture of accountability, innovation, and teamwork
• Champion both business goals and customer needs, ensuring alignment between the two

Operations Management

• Support the achievement of revenue and operating profit targets
• Act as a representative of the location at company meetings; provide insights and updates as needed
• Address customer issues and service complaints as the first point of contact
• Help manage location operations within budgetary and expense control guidelines
• Ensure compliance with all applicable laws and regulations (e.g., DOT, OSHA, ADA)
• Participate in regular inspections and maintenance planning for equipment
• Maintain a safe, clean, and organized work environment and warehouse
• Safeguard company assets, including sensitive information and equipment

Inventory & Merchandise Management

• Assist in coordinating and executing physical inventory counts to ensure accuracy and accountability
• Support ordering processes to maintain optimal stock levels, minimizing shortages and overstock situations
• Analyze sales trends and market data to recommend product assortment adjustments that maximize revenue and meet customer demand
• Collaborate with procurement and sales teams to capitalize on emerging product opportunities and hot trends

Requirements

Qualifications

• High school diploma or equivalent required; college or technical degree preferred
• Minimum of 3 years of relevant experience in a similar industry or role
• Demonstrated success within a large, multi-disciplinary organization
• Strong communication, leadership, organizational, and interpersonal skills

Family Entertainment Group is an equal opportunity employer.