Assistant General Manager: Guest Experience Leader

Team Car Care Dba Jiffy Lube; Flourtown (PA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401K plan w/ company match

Biweekly Bonus Incentives

Career advancement opportunities

DailyPay

Do not need to pay for tools

Employee Discount

Employee Referral Bonuses

Fleet Referral Bonuses

Medical/dental/vision insurance benefit

PerkSpot Platform provides access to:

PTO after 180 days

Spot bonuses through our internal-rew

Uniforms paid for and laundered

Job summary

Team Car Care Dba Jiffy Lube is seeking an Assistant General Manager to lead store operations, drive guest satisfaction, and partner with the GM to grow revenue. This full-time role requires retail management experience, a guest-first mindset, and a path toward career advancement within our service center.

As AGM, you will coach staff, ensure safety and quality, manage inventory, handle budgeting and scheduling, and deliver outstanding service at our Flourtown location.

Qualifications

• One to three years of retail management experience; Professional automotive experience is not required.
• Must have exceptional oral and written communication skills
• Is a proven leader that possesses the ability to inspire and motivate diverse groups of people
• Has sound business sense and a comprehensive understanding of the retail industry
• Can analyze, comprehend, and recommend financial objectives that help increase sales and service results
• Demonstrate a positive, helpful attitude as well as professional conduct and appearance always
• Enjoys and is energized by a fast-paced, flexible, high-performance retail environment
• Has a “Guest First” mindset
• You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to stand on your feet on hard surfaces like concrete or metal
• Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes
• Must be able to lift and move work-related items up to 50 pounds
• Perform all other duties as assigned or needed.
• Must be at least 18 years of age

Responsibilities

• Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus. They will also coach and execute excellent customer service while creating an exceptional guest experience.
• Set a positive example as a leader while building team engagement and efficiency. They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.
• Ensure our quality control measures and processes are followed consistently
• Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives
• Assist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.
• Provide clear and detailed direction to the team consistently
• Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE)
• Provide guidance and mentoring to the automotive technicians and CSA’s
• Perform opening and closing duties when the General Manager (GM) is off
• Assist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and the business need
• Leads daily team huddles and store meetings. Setting the direction for achieving the business goals
• Manages inventory and product order that meets the business need
• Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests
• Assist guests with their questions and needs. In-person, electronically, or via the telephone

Job description

Team Car Care Dba Jiffy Lube is seeking an Assistant General Manager to lead store operations, drive guest satisfaction, and partner with the GM to grow revenue. This full-time role requires retail management experience, a guest-first mindset, and a path toward career advancement within our service center.

As AGM, you will coach staff, ensure safety and quality, manage inventory, handle budgeting and scheduling, and deliver outstanding service at our Flourtown location.