Assistant General Manager/General Manager

Off the Hook Restaurants; Baton Rouge (LA); On-site; USD 68,000 - 89,000; Full time

Job summary

Off The Hook in Baton Rouge is seeking an Assistant General Manager/General Manager to set strategic direction, uphold culture, and drive results through people development, sales, and profit growth.

You will lead operations, ensure quality, safety, and guest satisfaction, coach teams, execute marketing plans, and foster relationships with the local community while maintaining our Cajun, fast-service ethos.

Qualifications

• 3+ years of restaurant or retail management experience.
• ServSafe certification preferred or willing to obtain.
• High school diploma or equivalent; some college preferred.
• Strong leadership and coaching abilities.
• Able to work a variety of shifts including weekends.
• Must be 18 years of age or older.

Responsibilities

• Oversee all aspects of restaurant operations to ensure efficiency, quality, and profitability.
• Ensure operational policies, procedures, and standards to maintain consistency and meet business objectives.
• Monitor sales, trends, and take corrective actions as needed to achieve financial goals.
• Maintain high standards of food quality, cleanliness, and safety in compliance with health and safety regulations.
• Conduct regular performance evaluations and provide ongoing leadership and coaching.
• Develop and execute marketing strategies to attract and retain customers, increase sales and promote brand awareness.
• Build and maintain relationships with the community.
• Address operational challenges and resolve conflicts or issues promptly and professionally.
• Report all crises or emergencies to leadership in a timely and effective way.

Skills

Leadership

People development

Sales

Operations management

Strategic planning

Education

High school diploma or equivalent

Some college preferred

Tools

ServSafe certification

Job description

Company Description

Off The Hook is the only truly authentic Cajun, quick-casual dining experience that offers something for the whole family. Off The Hook was founded with a simple idea in mind: to share our love for Cajun foods and culture in a timely manner. Our goal is to promote family recipes with bold, authentic flavors that represent the region and combining the essence of Cajun cooking with the speedy convenience of quick service restaurant.

About the Role:

The Assistant General Manager/General Manager, is responsible for strategic direction of their restaurant and must maintain operations standards and drive results though people development, sales, and profit growth. This role is tasked with teaching, modeling, and upholding Off The Hook's culture standards for all team members, guest, and partners. With your leadership and management skills, you'll help drive business growth, maintain our commitment to excellence, and foster a positive work environment.

Key Responsibilities

• Oversee all aspects of restaurant operations to ensure efficiency, quality, and profitability
• Ensure operational polices, procedures, and standards to maintain consistency and meet business objectives
• Monitor sales, trends, and take corrective actions as needed to achieve financial goals
• Maintain high standards of food quality, cleanliness, and safety in compliance with health and safety regulations
• Conduct regular performance evaluations and provide ongoing leading and coaching
• Develop and execute marketing strategies to attract and retain customers, increase sales and promote brand awareness
• Build and maintain relationships with the community
• Address operational challenges and resolve conflicts or issues that may arise promptly and professionally
• Report all crises or emergencies to leadership in a timely and effectively way

Requirements for Success:

• Detail-oriented, organized and able to manage multiple priorates that may be constantly changing
• Able to work a variety of shifts including days, evening, and weekends and travel as needed for work related functions and training
• Able to recognize and analyze problems, set goals, create plans and convert plans into action to solve problems
• Must be ServSafe certified or willing to obtain certification
• 3+ years of restaurant or retail management experience
• New restaurant opening experience preferred
• Must be 18 years of age or older
• High school diploma or equivalent required, some college preferred
• Possess a valid driver's license

Off The Hook is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, sexuality color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law.

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