Assistant General Manager - Crane Club New York

Tao Group; New York, Northern (NY, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with employer match

Life and disability insurance

Ancillary insurance

Employee Assistance Program

Fertility & Family Forming Resources

Pet Insurance

Employee Discounts

TAO Savings Marketplace

Time off

Job summary

Tao Group Hospitality's Crane Club in West Chelsea, New York, is seeking an experienced Assistant General Manager to assist the General Manager in daily front-of-house operations and staff leadership, ensuring gracious hospitality for guests.

Responsibilities include overseeing scheduling, interviewing, training, and guest relations, while upholding brand standards and operational policies across the venue.

Qualifications

• Minimum 5 years of hospitality leadership experience in high-volume settings.
• Two-year associate degree in Hospitality, Business, etc. or equivalent work experience preferred.
• Strong guest service, coaching and leadership skills required.
• Demonstrated financial acumen with P&L statements and labor models desirable.

Responsibilities

• Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
• Anticipate and accommodate the needs of the guests.
• Ensure the general cleanliness of the front-of-house and the entire venue.
• Assist in interviewing, hiring, and training new applicants.
• Schedule, coach and develop front-of-house employees.
• Partner with GM on performance reviews.
• Oversee FOH operations to ensure quality, safety, integrity of bevables, and profitability.
• Understand payroll and operational systems.
• Ensure compliance with health and company regulations.
• Lead and participate in training sessions and daily pre-service meetings.
• Communicate clearly with heart-of-house staff during service.

Skills

Hospitality leadership

Customer service

People management

Budgeting & P&L

Education

Associate degree in Hospitality/Business

Tools

POS systems

MS Office

Job description

Located in West Chelsea, Crane Club offers a vibrant dining experience led by Chef Melissa Rodriguez with a menu that highlights seasonal ingredients prepared over wood fire. https://taogroup.com/venues/crane-club-restaurant-new-york/

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage

• 401(k) Retirement Program with Employer Match

• Life and Disability Insurance Plans

• Ancillary Insurance Plans

• Employee Assistance Program

• Fertility & Family Forming Support and Resources

• Pet Insurance

• Employee Discounts

• TAO Savings Marketplace

• Time off and much more!

The Assistant General Manager assists the General Manager in leading the daily activities of the front-of-house operations and employees in accordance with department policies and procedures, and the management of all front-of-house operations. Interacts with the dining room guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook

• Anticipate and accommodate the needs of the guests

• Ensures the general cleanliness of the front-of-house and the entire venue

• Assists in the decision-making process for interviewing, hiring, and training new applicants

• Responsible for the scheduling, growth opportunities, and employee development of all front-of-house employees

• Works with GM to create job performance reviews

• Responsible for front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency, and profitably

• Possesses in-depth knowledge of operational systems, including payroll

• Regulates all executive-level POS functions

• Participates in reviewing the venue’s monthly Profit & Loss statement

• Ensures Department of Health and company sanitation standards

• Ensures that the venue is compliant with all federal, state, and local laws and regulations; and company policies

• Coaches and develops front-of-house employees by setting clear guidelines and expectations

• Ensures that all mechanical systems are in good working order and compliant with all federal, state, and local ordinances.

• Ensures all employees are compliant with all front-of-house standards and procedures

• Possesses in-depth knowledge of all food and beverage menus and the venue

• Ensures that all guest and employee concerns are resolved

• Ensures the reconciliation of all end-of-shift financials

• Practical knowledge in the job duties of all supervised employees

• Communicates clearly and concisely with heart-of-house employees during service

• Ensures the completion of all opening and closing procedures as prescribed by the company

• Attends and leads daily pre-service meetings

• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments

• Assists in overseeing the replacement or repair of all breakage, or damage of equipment or furniture

• Attends and participates in any training sessions, departmental meetings, or daily pre-service meetings

• Learn by listening, observing other team members, and sharing knowledge while leading by example

• Portrays a positive and professional attitude

• Works as part of a team and provides help and support to all fellow team members

• Assist and/ or complete additional tasks as assigned

TRAINING REQUIREMENTS:

• Tao Group Hospitality Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration (where applicable).

• PCI/DSS Training

EDUCATION/WORKING KNOWLEDGE:

• Minimum 5 years of previous hospitality experience as an Assistant General Manager, Restaurant Manager or senior manager within a high-volume setting is essential.

• Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.

• Strong guest service foundation, ability to coach and build a team, problem solves, and leadership skills required.

• Demonstrated financial acumen with P&L statements, and labor models is desirable.

• Must be organized, self-motivated, and proactive with strong attention to detail.

• Proficient with computers (Microsoft Products), POS, and technology.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Must have strong problem-solving skills

• Excellent written and verbal communication skills required

• Ability to work under pressure and meet deadlines

• Must have good positive energy throughout the day

• Must be able to read the computer monitors and print legibly

• Must be able to sit and/or stand for extended periods of time

• Must be able to move quickly through work and set the pace in the office

• Must be able to push and lift up to 75 lbs.

• Small to Medium office environment

• Office, Casino, Nightclub, Dayclub, Bar, Lounge, and/or Restaurant working environment

• 5-30% Local Travel (United States)

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

• Ability to maintain a high level of confidentiality

• Ability to handle a fast-paced, busy, and somewhat stressful environment